Barbara Davison Email & Phone Number

United States

Behavioral health medical billing specialist working with several ERA systems Therapy Notes, Therapy appointments, Simple practice.

Glen Allen Va.

Quality Effectiveness, Managing successful EDI Implementations.•Direct management, coaching and development of the Team – both internal and vendor•Build high-performing quality teams through participation in the recruiting, hiring, coaching, motivation, recognition, self-development.•Monitor and assess the team’s weekly throughput goals, call evaluations to ensure each is completed thoroughly and in a timely manner •Create & modify evaluation forms to ensure appropriate capture… Show more Quality Effectiveness, Managing successful EDI Implementations.•Direct management, coaching and development of the Team – both internal and vendor•Build high-performing quality teams through participation in the recruiting, hiring, coaching, motivation, recognition, self-development.•Monitor and assess the team’s weekly throughput goals, call evaluations to ensure each is completed thoroughly and in a timely manner •Create & modify evaluation forms to ensure appropriate capture of key points for an unparalleled customer experience•Manages training, quality assurance programs and evaluates and delegates work assignments based on needs and scope of work•Performs internal audits of quality files to ensure policy and procedure compliance, tracks quality certification completion, and conducts coaching observations •Ensures training and quality expectations of client, team, are being met •Serve as a subject matter expert on projects impacting QA Leadership•Facilitate effective team meetings to help drive team performance and deliver on critical performance measures including team productivity, efficiency and quality •Create QA reporting for month end. •Analyze reports and NPS data to improve the customer experience •Create a collaborative environment in which team members are encouraged to voice ideas •Create and Maintain team scorecard with measurable criteria to determine performance and stack ranking against peers •Provide leadership in making changes as needed to achieve stated goals and objectives•Maintains positive, consistent and effective communication with staff, peers and senior management Manages and oversees large client-based projects that require completed enrollments. Works with the client facing enrollment analyst one on one that is assigned to that client/project.Works with both US based and overseas employees.Provides weekly reporting on team utilization, financials and partnering with other Business units for team success. Show less

Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the team; determines staffing and operational needs; works with direct manager to prepare budgets and forecasts as assigned.Monitors the day-to-day operations to confirm that the team is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate.Prepares and directs the preparation… Show more Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the team; determines staffing and operational needs; works with direct manager to prepare budgets and forecasts as assigned.Monitors the day-to-day operations to confirm that the team is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate.Prepares and directs the preparation of a variety of written correspondence, reports, procedures, and other materials Show less

EXPERIENCEDec. 2011 Promoted - Associate Manager,Payerpath ImplementationEDI Implementation Specialist -MS Consultant II, Allscripts Payerpath, Inc. Virginia- 2003- Present-Operations Dept.Customer Service-2007 Promoted to major account Support in Payerpath-2007- Promoted to major account Implementation SpecialistEstablish strong routine communications and partnerships to deliver on organizational goals. Partner with cross functional team to both learn… Show more EXPERIENCEDec. 2011 Promoted - Associate Manager,Payerpath ImplementationEDI Implementation Specialist -MS Consultant II, Allscripts Payerpath, Inc. Virginia- 2003- Present-Operations Dept.Customer Service-2007 Promoted to major account Support in Payerpath-2007- Promoted to major account Implementation SpecialistEstablish strong routine communications and partnerships to deliver on organizational goals. Partner with cross functional team to both learn and delivery complete end to end implementations excellence with a client focus across. Align all processes with suppliers and customers suppliers establishing measurable inputs/outputs to support corporate goal.Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the team; determines staffing and operational needs; works with direct manager to prepare budgets and forecasts as assigned. Show less

Responsible for Managing over 15 cashiers, to ensure proper training, and accountability. Creating schedules,managing intake of monies and responsible for end of day summaries.

Richmond, Va.

Claims Administrator, Cigna Insurance Company- 1984-1997- Recovery Specialist-Customer Service Representation- Outstanding Employee 1984, 1986- Excel Award, Outstanding Employee 1997- Created database used companywide, used for file recovery of Overpayments to hospitals, providers and insured.

Education record

Associate Degree, Elementary Education