Barbara Dodge Email & Phone Number

Dallas, Tx, Us

In my role as Senior Relationship Banker, I:*Provide outstanding customer service to clients*Prospect and build rapport with potential new clients*Open new accounts and service accounts for existing clients*Operate a Teller drawer*Train and mentor new Bankers*Oversee branch operational duties to ensure compliance*Act as Vault Teller and charged with ensuring banking center has sufficient cash on a daily basis while staying in regulatory limits.

San Francisco, California, Us

In my role as Senior Manager, I :* Oversaw and provided critical leadership to eight cross country teams for a total of over 125 direct / indirect reports.* Identified and appropriately reported fraud.* Maintained quality excellence by ensuring all bank / government regulations and compliance rules were strictly adhered to. * Worked cross functionally with peers, business partners and key stakeholders to ensure customer experience was exceeded. * Collaborated cross functionally with peers, business partners and key stakeholders and recommended solutions that increased quality and productivity.* Drove quality, timelines and company standards by inspecting completed work,* Worked closely with cross functional teams to develop and implement development plans.* Coached and mentored newly hired and existing employees in order to guarantee their success. * Conducted employee performance reviews and provided continuous feedback and coaching to enhance overall performance and teamwork. * Provided operational updates to the executive team to manage areas of concern.

San Francisco, California, Us

In my role as Lending Manager, I:* Provided insights and met with Lending Advisor peers to discuss sales techniques and strategies.* Directly oversaw up to 30 credit underwriters ensuring all company and state compliance and regulatory guidelines were strictly adhered to. * Provided training and coaching to employees to educate them on existing company processes, procedures and deadlines. * Conducted employee one-on-ones sessions to evaluate performance, resolve issues and provide job coaching. * Approved underwriting that required second level review mitigating risk while doing what is right for the customer. * Closely tracked and monitored pipelines, loan milestones ensuring no customer was left behind.

San Francisco, California, Us

In my role as Sales Manager, I:* Oversaw and led a team of 15 sales representatives through continuous change.* Championed broader thinking and created a transparent environment of open communication and clear expectations. * Discovered operational flaws, identified areas of opportunity, assessed and enhanced workflow to implement best practices.* Strategized tangible action plans to reduce costs. * Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to best fit the situation.* Built the company culture by partnering with other leaders to boost employee morale, which increased staff motivation and employee satisfaction.