Barbara Dunham Email & Phone Number

Lowell, Ma, Us

United States

Salem, Nh

Start up new accounts for ADP's payroll service.

Salem, Nh

Effectively and accurately implemented new business into the ADP payroll processing system by collecting employee information, employee balances, State and Federal ID numbers, IRS Proof, and Local ID numbers and Full Level Tax data when applicable. Ensure Start Manager and Clarify are properly noted and updated with client statuses for communication to the Sales Associate and client contact. Perform Quality Reviews of the client's profile and set-up to ensure flawless transition of payroll… Show more Effectively and accurately implemented new business into the ADP payroll processing system by collecting employee information, employee balances, State and Federal ID numbers, IRS Proof, and Local ID numbers and Full Level Tax data when applicable. Ensure Start Manager and Clarify are properly noted and updated with client statuses for communication to the Sales Associate and client contact. Perform Quality Reviews of the client's profile and set-up to ensure flawless transition of payroll. Service client through first two payrolls', resolving all issues and ensuring all features have started. Turn client over to Client Services. Record all interactions in the Clarify application to ensure a smooth transition to Client Services. Manage the client through the Full Level Tax set-up process, if applicable. Coordinate the resolution of any out of balance issues. Show less

Bedford, Nh

Processed medical bills for Liberty Mutual policy holders that were involved in motor vehicle accidents.

Obtained Property & Casualty license to process medical bills for the Personal Markets Claim Department. Medical management was administered in the form of independent medical exams, peer reviews and nurse reviews as appropriate per case direction. Produce customized letters for eligible injured parties, attorneys and medical providers. Bravo Award received in recognition of my innovative and proactive approach to medical management and my significant contributions to customer… Show more Obtained Property & Casualty license to process medical bills for the Personal Markets Claim Department. Medical management was administered in the form of independent medical exams, peer reviews and nurse reviews as appropriate per case direction. Produce customized letters for eligible injured parties, attorneys and medical providers. Bravo Award received in recognition of my innovative and proactive approach to medical management and my significant contributions to customer service. Show less

Administered all workers' compensation claims to the appropriate workers' compensation insurance. Schedule permanent impairment rating exams and independent medical exams for each of the orthopedic physicians according to their specialty.

Enter daily office visit charges and hospital charges for each of the six pediatricians and their nurses. Constantly monitored insurance information from computer to physical file to ensure this was accurate and up to date, to secure timely payments.

Prepared PPO, HMO, POS and Self-Funded lines of business claims; reprocessed claims that were processed incorrectly the first time via phone calls directly from providers or members.

Responds to customer service calls in a prompt, courteous and professional manner. Analyzed and interpreted benefit plan provisions and effectively communicated this information to our members. Documented all benefit and problem calls. Administered group insurance for medical and dental claims; answered inquiries, performed clerical duties and reviewed benefits for claims processing.