Barbara Durling work email
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I am a dedicated, accomplished, results-focused leader and insurance professional with claims and consulting experience. I have a proven record of developing high performing teams and leaders; strengthening individual and enterprise performance while enhancing operational results, employee engagement and the customer experience. I focus on instilling autonomy and confidence in my teams regarding thoughtful decision making processes and outcomes. I effectively translate business strategy into specific action to support the business, employees, and customers.
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Sr. Consultant, Operational Initiatives, Claims Best PracticesLincoln Financial Group Mar 2020 - Apr 2024Dover, New Hampshire, United StatesOutline and refine best practices, including scope definition, current state assessment, quantitative analysis, cross-functional impact assessment, competitor assessment, and legal/compliance considerations.• Spearheaded the definition of claims management principles and philosophies for Group Disability/Leave/Life Products; Lead consultant for Short/Long Term Disability Claims Operation• Supported best practices initiatives for Life/Life Waiver, Supplemental Benefits, Statutory and Paid Leave products• Created online resource library for Supplemental Benefits claims administration• Acted as the primary subject matter expert in re-engineering efforts, driving consistency and process efficiencies that saved the company money annually • Project lead for creation and implementation of a dedicated team to manage the Social Security disability application process resulting in more timely determinations and reduced overpayments • Collaborated with cross-functional teams to assess risk and operational impact, resulting in the successful implementation of change management initiatives with a 90% adoption rate• Lead consultant to evaluate, train and revise practices regarding 2024 regulatory changes to New York Statutory benefits to ensure compliance -
Manager - Life/Waiver Of Premium TeamLincoln Financial Group Dec 2017 - Mar 2020Dover, New HampshireOversaw and managed work distribution, action planning, resource utilization, and execution.• Trained and mentored a team of Group Life Waiver examiners; coordinating inventory management of 2500 Life Waiver claims in accordance with contractual parameters and ERISA guidelines• Ensured accuracy and timeliness of Life Claim payments to beneficiaries in accordance with regulatory guidelines and statutory interest requirements• Collaborated with key stakeholders including Distribution, Service, Underwriting, Contracts, Legal, Actuary, & Data Analytics• Streamlined timing to initiate claim assessment resulting in reduction in pended inventory
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Technical Claims Team Manager IiLiberty Mutual Insurance Jun 2013 - Dec 2017Dover, NhCo-Lead on departmental initiative to analyze claims practices, quality controls and improve claims management outcomes. Subject matter expert participating in data analytics, trend initiatives and pilot projects.• Coordinated inventory management of 1,300 complex/high liability long term disability claims: resulted in $100 million annual reserve savings• Managed home office department consisting of technical claims consultants and front-line managers• Technical advisor for Policy, Procedures & Exceptions analysis, development and coordination with stakeholders and internal partners• Cultivated a culture of empowerment and recognition, increasing employee engagement and retention -
Technical Claims Team Manager ILiberty Mutual Insurance Mar 2011 - Jun 2013Dover, Nh• Manage team of 13 complex long term disability technical claims consultants • Expand team from 6 to 13 in home/field offices• Align with/travel to field offices to provide advanced training and mentoring• Facilitate Claims Consults with medical/vocational partners and case managers• Primary contact with Policyholders, Sales and Service, and Senior Management • Data Analysis and trend identification regarding disability management • Development of claims management protocols for subjective, complex behavioral management claims• Compose/publish Policy, Procedures & Exceptions (PP&E) and Claims Question & Answers (Q&A) - protocols
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Technical Claims ConsutantLiberty Mutual Insurance Mar 2004 - Jun 2013Dover, NhDeliver results, manage high reserve/complex claims including payments and risk management, and ensure high quality customer service.• Mentored new technical claims team consultants regarding claims management best practices• Collaborated with medical, vocational, and legal partners to resolve claims and outline claim strategies• Identified and negotiated vocational and financial settlements• Subject matter expert for Electronic Document Management (EDM) project
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Director Of Training/Disability ClaimsLiberty Mutual Insurance Mar 1999 - Mar 2004Dover, NhManage team of office trainers and content developers Develop new hire and advanced training for disability claims managers.• Implemented training initiatives across the selected organizational segments• Business owner of letter writing application – writing business requirements/testing application/monitoring releases resulting in 20% productivity gains and 10% reduction in staff• Established and maintained strong relationships with colleagues, business partners, agents, and customers.
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Disability Claim Manager, Team Leader, Case ManagerLiberty Mutual Insurance Jan 1995 - Mar 1999Dover, Nh• Administer high profile risk and large case customers• Develop and deliver customer presentations and system demonstrations• Provide ongoing technical skills training to staff• Strategize with customers on site, for communication improvement and claims management
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Job Coach/DeveloperUniversity Of Maryland Medical Systems Jun 1991 - Sep 1994Baltimore, Md• Identify appropriate mental illness clientele for return to work feasibility• Determine appropriate individualized services• Coordinate job search and support on the job training• Provide residential counselor support for community housing residents• Assist with re-entry into the community from in-patient treatment facility
Barbara Durling Skills
Barbara Durling Education Details
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Public Health -
Psychology
Frequently Asked Questions about Barbara Durling
What is Barbara Durling's role at the current company?
Barbara Durling's current role is Proven Leader | Strategic Planning | Analytic and Critical Thinking | Communication | Best Practices & Process Improvement | Risk Management | Talent Development | Collaboration | Innovative Team Building.
What is Barbara Durling's email address?
Barbara Durling's email address is ba****@****lfg.com
What is Barbara Durling's direct phone number?
Barbara Durling's direct phone number is +197275*****
What schools did Barbara Durling attend?
Barbara Durling attended The Johns Hopkins University, Loyola University Maryland.
What skills is Barbara Durling known for?
Barbara Durling has skills like Leadership, Training, Microsoft Office, Customer Service, Insurance, Project Management, Microsoft Excel, Process Improvement, Commercial Insurance, Marketing Strategy, Business Process Improvement, Management.
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Barbara Durling
Supervisor, National Accounts At Seiko Corporation Of AmericaTownship Of Mahwah, Nj5gmail.com, juno.com, comcast.net, aol.com, seikousa.com3 +184542XXXXX
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