Barbara Eisenbach Email & Phone Number

Kalamazoo, Mi, Us

Benton Harbor, Michigan, Us

Springfield, Il, Us

Battle Creek, Mi, Us

Battle Creek, Michigan, Us

Served as the BA for a global video conferencing project including hardware and system implementation. Responsibilities included project documentation, communication, issue, and risk management. - Managed the Integrator relationship to streamline and schedule implementations - Developed use case testing and UAT sessions with project engineers

Southfield, Mi, Us

Partnered with global management teams for 3 IT Service Desks to provide support for Fortune 500 clients. - Fostered cross-functional teams to resolve customer escalations - Constructed process flows / user stories for complex changes requested from the business or technical group to address to Stakeholder needs - Conducted joint management (client) daily meetings and weekly project meetings - Developed and conducted account MBR and QBR

- Developed and implemented project schedules/budgets to achieve client objectives - Monitored and analyzed data trends and identified potential opportunities, needs, issues, for client projects - Ensured resolution of escalated issues

San Antonio, Texas, Us

- Prepared monthly data collection/analysis of company performance to highlight opportunity areas for Directors and Senior Leadership to increase sales and drive customer satisfaction - Monitored key performance metrics and service levels for all Enterprise projects - Performed GAP analysis to identify problems and inconsistencies in processes or procedures - Documented and analyzed current and future state of Enterprise processes/systems for improvement opportunities - Responsible for the delivery of multiple projects of varying size and complexity during the acquisition of 25 franchised units - Managed internal and contract resource assignments to meet project deliverables - Coordinated the integration of multiple IT projects and programs, identified critical activities and updated Operational project teams on progress achieved to date - Served as the SME for end user support, developing training materials, and the facilitation of end-user training for multiple software rollouts upon project completion - Responsible for directing, organizing and controlling project activities, under the direction of the Enterprise Program Director - Developed and maintained project plans, project documentation, tracking and reporting progress to Steering Committees, preparing/delivering presentations to executives - Contributed to the process of the PMO’s strategic plan by ensuring quality control and financial tracking

Bloomington, Illinois, Us

- Responsible for multiple P&C Auto-Fire application development project schedule creation and monitoring. Chaired weekly site meetings for assigned projects utilizing Primavera to develop and define project scope, deliverables, work plans, and resource requirements - Monitored weekly projects plans, work hours, budgets and expenditures - Maintained multiple project schedules and ensured all tasks were updated and complete throughout the project life cycle - Monitored project risks and scope creep to identify potential problems and proactively identify solutions to address in advance - Oversaw management of scope changes, trends and change requests - Developed and implemented project cost and scheduled baselines, reported variance, raised issues and risk - Prepared, tracked and reported contractor hours, tracked and monitored internal and external resource allocations

Sandyford, Dublin, Ie

- Strategically directed the Vendor Relations function for a management company that provided trash removal and recycling services for national department retail corporation clients. - Forged, nurtured, and maintained strategic business alliances with the existing vendor base and proactively sourced new vendors that significantly contributed to organizational performance. - Analyzed current vendor operations and implemented performance improvement plans, reviewed bid proposals, and awarded and terminated vendor contracts based on detailed selection criteria of business objectives and the vendor’s ability to support contract objectives. - Provided leadership and direction to direct reports including Territory Managers and a Contract Administrator in the execution of daily roles, fostering a team-based environment. - Utilized demonstrated negotiation talents to close cost-effective contracts with new vendors, reducing costs and expenses while increasing bottom-line profitability. - Served as the primary liaison to the vendor base, and utilized strong analytical talents and communication skills to resolve vendor problems swiftly and effectively without loss of goodwill.

Bloomington, Il, Us

- Directed the development and implementation of numerous insurance and financial planning projects that supported organizational marketing objectives, facilitating each project from initial concept to successful conclusion. - Functioned as an information resource and subject matter expert to senior management, colleagues, and staff members in all areas of the project management lifecycle. - Project Management responsibility for determining requirements, project scope, scheduling, resource planning, milestone setting, budget administration, cost control, status reports, and documentation. - Supervised project team members in the execution of small to medium-sized projects, and provided on-the-job coaching and mentoring to ensure that all project deliverables were on time and within budget.

Dublin 2, Ie

- Defined and documented business, user, and system requirements; conducted one-on-one interviews with business stakeholders / SMEs; led requirements meetings - Created functional requirement documents containing process maps, business rules, data requirements and use cases - Assisted project managers in performing variance analysis, conducting assessments, project forecasting, managing change and producing management reports - Advised Project Managers on the financial status of assigned projects and when resources were over-burning or under-burning hours, target dates were in jeopardy, or the project finish date changedClient Project Analyst (Caterpillar Inc. Dealer Call Center) - Served as the call center telecom administrator. Worked directly with Avaya during the installation and rollout of telephony equipment (PBX/Octel VM). Proficient in programming vectors, add, change/moves of agent telephones, troubleshooting resolution. - Ensured SLA’s were met across 4 customer service sites in 4 time zones - Managed facilities and capacity planning for 45,000-square foot client call center with 250 personnel - Increased client satisfaction and streamlined issue resolution by developing and distributing services scorecard to provide feedback on service levels - Facilitated weekly meetings with Executive Management, covering topics such as forecast variance, call center performance, training needs and staff recommendations

Cincinnati, Ohio, Us

- Responsible for sell-thru management of health and beauty products to achieve retail sales goals at the door level for assigned territory - Implemented company strategies to achieve a competitive presence at the point of sale vs. the competition to achieve company sales objectives