Barbara G. Email & Phone Number

Florence, SC, US

Develops strategic objectives for successful customer-focused content creation and delivery. Coaches junior writers and interns in user-centric content that adheres to brand and style. Ongoing advocacy for user experience and content best practices throughout the organization. Routinely collaborates with UX and cross-functional stakeholders, ensuring.

Revitalized an underperforming information design department, shifting its focus towards effectively addressing user issues and meeting business requirements. Fostered strong connections with Support, Training, R&D, and Sales teams to identify and resolve obstacles faced during onboarding and post-sale experiences. Provided guidance to writers and.

Revised product documentation for newly acquired software products. Decreased content by two-thirds by removing redundancy and rewriting for clarity and plain language. Improved the customer’s experience with search results, and added visual aids to explain complex processes. - Collaborated with developers to create the first in-product tutorial, easing.

Norcross, GA

Subject matter expert and significant contributor to the research, development, and launch of ProClaim software, utilized by bankruptcy administrators and trustees to manage and liquidate estates within guidelines provided by the U.S. Department of Justice. (ProClaim Software was a subsidiary owned by First Capital Bank, Norcross, GA.)- Created product.