Responsible to lead Customer Services team, managing customer success, resourceplanning, engineer team leadership, operational excellence execution and collaboration tomaximize team productivity and customer satisfaction.• Manage service delivery specific needs, both internally and with the Client, to ensurealignment & integration to set up successful service delivery model and facilitate effectivequality delivery and stakeholder management in collaboration with respective EngagementManagers• Serve as the primary contact with the customer and on a regular basis providing status ofprocesses/metrics for the delivery of services Will be single point of contact for CustomerEscalation and its resolution.• Help managing Communication & Escalation - Manage Risks & Issues with EngagementManagers• Manage Delivery - orchestrate quality and manage fulfillment of project deliverables toagreed expectations.

Leader of the Support Techical team, responsible of the SAP plataform to the areas (FI-MM-CO- Campus Management). Maintance, Updates, Project Management. Support to key user and end user.

Part of the Active Global Support Organization of SAP for the Andean and the Caribbean. With 25 key account assigned, around the region (Colombia, Peru, Puerto Rico and Venezuela) in order to be their Support contact. I was responsible of having all customer requirements, needs, technical problems and issues addressed to the responsible one inside of the organization. I was responsible of following up all the corrective actions and their solutions

Part of the team responsible to create the webpage of SAP Andina y del Caribe. Responsible of the update of contents, images and structure of the webpage.