-Proactive approach to solving your customers’ long-term needs. Most brands will use customer success strategies to build long-term relationships with brands, help customers get the most from your product, and help them use your product to meet their goals. - Increasing retention, preventing churn, building loyalty, and generating account expansion revenue. - Leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. - Creating a… Show more -Proactive approach to solving your customers’ long-term needs. Most brands will use customer success strategies to build long-term relationships with brands, help customers get the most from your product, and help them use your product to meet their goals. - Increasing retention, preventing churn, building loyalty, and generating account expansion revenue. - Leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. - Creating a minimum-viable onboarding process with in-app guidance. - Educating customers with in-app help and improving customer experience. - Driving account expansion with contextual offers and growing lifetime value. - Collecting customer feedback and closing feedback loops. - Building relationships by providing consistent value and fostering customer loyalty. - Mapping customer success journeys to spot and remove friction. - Building and implementing the right customer success playbook. - Liaising with the sales team to understand customer needs. - Liaising with the marketing team for better user insights. Show less

Hola! I'm Bárbara 🙂I’m a brand designer, graphic designer UX/UI, content creator and advertiser.I’ve been working as a brand designer and social media strategist for over 8 years, having extensive experience with several companies and clients from 10 countries and various segments.Also, I’m a traveler! I love learning about new cultures, languages and meeting new people. I have more than 3 exchanges under my belt, and for over 6 years I’m living in Europe!I believe… Show more Hola! I'm Bárbara 🙂I’m a brand designer, graphic designer UX/UI, content creator and advertiser.I’ve been working as a brand designer and social media strategist for over 8 years, having extensive experience with several companies and clients from 10 countries and various segments.Also, I’m a traveler! I love learning about new cultures, languages and meeting new people. I have more than 3 exchanges under my belt, and for over 6 years I’m living in Europe!I believe that design must always be unique, functional and should always connect with the target audience. I work in an immersive, dedicated and artisanal way, helping companies to fly higher, increasing brand awareness and recognition.I am very happy to be your guide on this journey. Pack your bags and let’s go! Show less

- Quick resolution in customer issues or reported bugs.- Follow up with Customers and Suppliers all the necessary improvements, changes and issues applied to the Websites of Atlas Copco Group and its Intranet Network.- Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing. - Develop, author, and maintain internal and customer-facing technical documentation. - Compile, prioritize, and report feature requests… Show more - Quick resolution in customer issues or reported bugs.- Follow up with Customers and Suppliers all the necessary improvements, changes and issues applied to the Websites of Atlas Copco Group and its Intranet Network.- Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing. - Develop, author, and maintain internal and customer-facing technical documentation. - Compile, prioritize, and report feature requests for product direction and implementation. - Share industry best practices on web/mobile design tools with clients. - Communication skills, verbal and written, and time-management skills. - Quality assurance for escalated customer requests and bugs. - Communicating complex ideas to technical and non-technical persons. - Identifying requirements and categorize/prioritize issues. - Exceptional attention to detail. - Coordinate Business and Technical areas to take support in Web area one step further.- DNS, SSL certificates, integrations, supplier management, process improvements.- Initiative to challenge processes & improve results. Show less

- Responded to inventory management inquiries.- Contacted lodging partners to resolve issues (questions, changes, etc.).- Proactively call lodging partners to resolve any anticipated future issues.- Contacted guest based on requests received for lodging partners, i.e. arrival time, transfers etc.- Provided supplier self-service support and maintenance.- Maintained strong vendor relations with a positive attitude and outgoing nature.- Adhered to defined procedures… Show more - Responded to inventory management inquiries.- Contacted lodging partners to resolve issues (questions, changes, etc.).- Proactively call lodging partners to resolve any anticipated future issues.- Contacted guest based on requests received for lodging partners, i.e. arrival time, transfers etc.- Provided supplier self-service support and maintenance.- Maintained strong vendor relations with a positive attitude and outgoing nature.- Adhered to defined procedures, standards and performance expectations.- B2B software, CRM systems (Salesforce, etc.)- Improved the sales system of the whole group for over 16% Show less

• Creation and development of creative product concept (site) or the project; • Branded products development, logos, banners and brand-book organization ; • Creating designs, layouts and sketches; • Author’s project supervision; • Presentation design; • Planning design work and reporting; • Control of execution of tasks in accordance with the deadlines; • Cooperation with partners; • Organizing and conducting photo shoots and video shooting.