Barbara Glaser Email & Phone Number

Warrenville, Il

Warrenville, Illinois

-Maintained a portfolio of over 2000 accounts (on average about 700 delinquent),monitoring a queue daily to ensure past due customers were contacted as needed vialetters, email and phone calls-Accountable for reducing delinquency on assigned accounts-Performed assigned tasks and duties necessary to support the Accounts Receivabledepartment-Communicated and followed up effectively with internal departments regarding customeraccounts-Compiled financial reports and references to ensure the best service to the customer-Charged with preparing and submitting monthly delinquent notices resulting in bad debtwrite offs to less than 2% annually-High volume phone calls to assigned delinquent customers-Reconciled customer disputes as they pertain to payment of outstanding balances that are due

-Researched and reconciled any discrepancies in the accounts receivable ledger to ensurethat all payments were accounted for and properly posted-Resolved customer concerns, complaints and inquiries using exceptional problem solvingskills-Reduced aged receivables from $120K to $15K-Revamped A/R procedures and filing systems and created spreadsheets to enhancetracking of receivables

Lockport, Illinois

-Managed the application and balance control of daily lockbox cash, wire and credit cardtransactions-Initiated collection efforts to successfully boost collection from 15% to 30%-Extensive phone contact with banks, clients and out-of-state divisional personnel tostreamline the application of funds and credit checks-Resolved collections by examining customer payments, payment history, credit line;coordinating contact with third party collections agency-Attracted potential customers by answering product and service questions; suggestedinformation about other products and services-Resolved product and or service problems by clarifying the customers complaint;determined the cause of the problem; selecting and explaining the best solution to solvethe problem; expediting correction or adjustment; following up to ensure resolution-Prepared reports and RFP’s for the CEO/President of the company-Liaison with other agencies, organizations and groups-Acted as hiring manager tasked with screening and interviewing potential employees