Barbara Hoff Email & Phone Number

Summary of QualificationsOver 25 years of experience in all phases of domestic and international travel.Corporate Travel Management.Meeting and corporate event planning skills.Successfully tele-worked from 2008 – 2017.Airline consolidation, retail and adventure travel.Extensive experience with contact negotiates with airlines, rental car companies, hotels etc.Excellent communication skills via telephone, instant messaging and email.Ability to multi-task while maintaining a positive attitude.Working knowledge of Outlook, Microsoft Word, Excel and Sabre systems. Excellent customer service skills.From 2005 – 2013, I served as a Corporate Travel Manager. Responsible for managing the corporate travel department and ensured that the corporate travel booking tool was meeting the company’s business objectives and service expectations. Through knowledge of airline, hotel, rental vehicle procurement. Secured air, rail, rental car & hotel bookings for employees & their spouses, children, parents and pets.Developed and maintained positive customer relations with travelers, travel arrangers, vendors, and the travel management company.Ensured that all customer service issues are handled promptly and effectively communicated to traveler.Communicated with all levels in the organization on all aspects of the travel program, including travel policy and procedure changes and new contract negotiations.Provided monthly spend reporting.Responsible for online booking tool and communicating new technology updates.Ensured compliance of the travel program to the company’s travel policy. Served as a key member of the travel policy committee.Assisted with department travel budgeting.Provided on-site & webinar training for new employees as well as refresher courses on the corporate travel booking tool and policies.Assisted with the coordination & planning of meetings and corporate events. Traveled quarterly to HQ for reviews, training and presentations.

Listed skills include Travel Management, Business Travel, Hotels, Tourism, and 2 others.