Barbara Hughes Email and Phone Number
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Barbara Hughes personal email
Highly experienced and driven consumer protection and competition policy expert with Director and Board level experience, developing consumer insight in financial services sectors. Specialist in strategic thinking built on policy development, casework and regulatory leadership, alongside highly effective stakeholder management with strong change management and leadership skills. Well connected in consumer protection and competition policy arena. People motivator with collaborative and persuasive style. Instrumental in delivering new regulatory redress scheme, and developing legislation further to practical enforcement and consumer complaints management, insight and advocacy. Specialist working across a range of FCA consumer insight and projects including partnerships, bringing the outside in, vulnerability and recently published on illegal moneylending and domestic financial abuse. Credit and debt specialist. School Governor.
Financial Conduct Authority
View- Website:
- fca.org.uk
- Employees:
- 3880
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Technical Specialist Consumer Policy And PartnershipsFinancial Conduct Authority Feb 2022 - PresentLondon, England, United KingdomSpecialist in consumer protection policy and strategy with senior leadership and casework enforcement through high performing multi-disciplinary teams. Currently focused on developing strategic partnerships and policy on challenging issues related to aspects of vulnerability, including domestic financial abuse, illegal moneylending, financial inclusion and more.. Deep understanding of consumers in vulnerable circumstances and policy responses. Public speaker and speechwriter. Developing cross cutting responses. Outcomes focused.
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ManagerUk Regulators' Network Feb 2021 - Feb 2022London, England, United KingdomOn secondment from FCA leading liaison with government on behalf of members, enabling senior member networks and the Expert Panel and providing leadership on wider engagement with key priorities including vulnerability, colloboration and regulatory reform. -
Stakeholder Engagement And External Strategy - Consumer Strategy And PolicyFinancial Conduct Authority May 2019 - Feb 2021StratfordLeading development and implementation of consumer strategy and relationship management, capture and analysis of consumer insight. Engagement with government and key influencers on consumer policy and legislative change.
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Interim Manager Consumer Partnerships At Financial Conduct AuthorityFinancial Conduct Authority Jan 2019 - May 2019Stratford, LondonLeading strategic engagement with consumer organisations for the FCA and working to build alternative to high cost credit
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Strategic Stakeholder Comms And Consumer StrategyFinancial Conduct Authority Mar 2018 - Dec 2018London, United Kingdom
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Technical SpecialistFinancial Conduct Authority Dec 2017 - Mar 2018London, United KingdomDeveloping cutting edge consumer insight into experience of financial services including recent publication on illegal money lending. Stakeholder engagement and partnerships.
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Manager Consumer Partnerships/Strategy And Competition DivisionFinancial Conduct Authority Jan 2017 - Jan 2018LondonConsumer Partnerships, leading team with ownership of stakeholder relationships with consumer organisations
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Consumer Strategy Technical SpecialistFinancial Conduct Authority Jun 2014 - Jan 2017Canary WharfLeading cross organisational consultancy to embed the consumer perspective and improve consumer outcomes in support of the FCA consumer objective through consumer strategy and internal relationship management.Leading on vulnerable consumers policy and illegal money lending initiatives.
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ChairTrading Standards Institute Consumer Codes Approval Scheme Oct 2017 - May 2018UkStepped up to Chair from Trading standards institute consumer codes approval scheme Board Director, contributing expertise on redress, stakeholder relationship management and consumer strategy. Working to build stronger UK consumer protection through self regulation of high quality, monitored and audited industry codes of practice vetted by the trusted Trading Standards brand.
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Director Consumer PolicyOfwat Mar 2012 - Jun 2014Directing unique projects on customer empowerment, engagement and protection as part of consumer strategy. Led delivery of new ADR scheme for water, policies on vulnerability, consumer voice and affordability. Developed fresh regulatory approaches to improve customer experience and choices. New strategy development. Strong and effective partnership working to deliver self regulatory solutions with industry. -
Deputy Director Consumer PolicyOffice Of Fair Trading Dec 2002 - Feb 2012Shape policy thinking on vulnerable consumers, consumer law enforcement, civil sanctions and the value of precedent. -
Head Of Market Reviews And RemediesOffice Of Fair Trading Jun 2005 - Apr 2007Lead market reviews and reports to competition commission.
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Head Consumer Credit Licensing And Estate Agents LicensingOffice Of Fair Trading Jan 2003 - May 2005Policy, strategy and consumer credit enforcement leadership. Partnership working and stakeholder management.
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Executive AssistantWestminster City Council Sep 2002 - Jan 2003Policy advice, stakeholder management, councillor support services and consumer complaint management. -
Head Of Consumer AdviceWirral Borough Council Jan 2002 - Sep 2002Leadership, consumer advocacy, policy, partnership working and enforcement.
Barbara Hughes Skills
Barbara Hughes Education Details
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English Literature, History -
Leasowes High School
Frequently Asked Questions about Barbara Hughes
What company does Barbara Hughes work for?
Barbara Hughes works for Financial Conduct Authority
What is Barbara Hughes's role at the current company?
Barbara Hughes's current role is Consumer Policy and Stakeholder Engagement Expert.
What is Barbara Hughes's email address?
Barbara Hughes's email address is bh****@****o.co.uk
What schools did Barbara Hughes attend?
Barbara Hughes attended Lancaster University, Leasowes High School.
What skills is Barbara Hughes known for?
Barbara Hughes has skills like Stakeholder Engagement, Strategic Communications, Policy, Consumer Law, Project Management, Public Speaking, Regulatory Affairs, Team Building, Leadership, Enforcement, Job Coaching, Mentoring.
Who are Barbara Hughes's colleagues?
Barbara Hughes's colleagues are Kezia Ǩ. D., Deepa Navekar, Ryan Bray, Juliet Shelmerdine, Lana Bonser, Sina Patel, Eve G..
Not the Barbara Hughes you were looking for?
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Barbara Hughes
Chair Of Governors At Solihull College And University Centre Since August 2019.Solihull3gmail.com, bmetc.ac.uk, solihull.ac.uk -
2boozeberries.com, hughescraftdistillery.com -
Barbara Hughes
United Kingdom
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