Dedicated to providing our customers and employees with a unique environment that fosters camaraderie and a sense of belonging. Ambassador of the store for both our customers and employees utilizing excellent people skills. True passion for customer service. Lead 70-100 store employees while being responsible for interviewing, selection, retention, supervision, and development, evaluation of employees. Responsible for meeting / exceeding goals for sales, gross margins, labor and profits.

- Ensure excellent customer service at all times- Provide product knowledge training for all employees to include product refresher training- Conduct new hire orientations- Manage the Bridal Registry business- Organization, excellent communication skills, utilizing ability to motivate employees and holding them accountable for results

- Conduct investigations to determine cause and factors contributing to loss or policy violation- Loss Prevention audits, communicating results to store and division management, with recommendations and action to improve performance and / or facility deficiencies - Shrink "College" and various store-level training - Goals to impact and achieve shrink budget of $800,000., and cash shortage budget of $40,000.- Hire, train and supervise Division Field Agents