Barbara Ikin Email and Phone Number

As the Head of People and Administration at C4 Ecosolutions, my focus is on driving employee engagement and development while also ensuring smooth and efficient operations and financial management of the company. With extensive experience in HR and administration, I have a proven track record of implementing strategic initiatives that foster a positive workplace culture and support business growth.My key responsibilities include overseeing recruitment and talent acquisition, designing and implementing employee training and development programs, managing employee benefits and compensation, and ensuring compliance with labor laws and regulations. Additionally, I work closely with senior management to develop and execute on business strategy, providing valuable insights and guidance on human capital management and organizational development.At C4 Ecosolutions, we are committed to creating a sustainable future through innovative solutions that reduce carbon emissions and promote environmental responsibility. As Head of People and Administration, I am proud to support this mission by attracting, developing, and retaining top talent who share our values and are passionate about making a positive impact on the world.

Manage operations and special projects. Expand best practices and solutions to water and sanitation problems. Provide financial oversight including strategic planning, budget preparation, management reporting, fundraising, project management and leadership.Duties:• Develop policies and procedures for all operations to improve efficiency and effectiveness. • Direct the full lifecycle, from design to completion, of projects aimed at resolving issues or improving progress towards organisational objectives. • Represent organisation in stakeholder relations with government entities, communities, funders, and other organisations• Oversee infrastructure projects

Coach professionals, business owners and individuals to improve leadership skills and business acumen. Empower clients to develop resilience in complex and uncertain situations. Perform all start-up, administrative, marketing, and social media functions as a small business owner. Coach business clients on business process, financial management, human resource management and other operational requirements. Guide clients in navigating complex career decisions based on professional experience and personality traits. Develop Leadership intuition and relationship intelligence through mindful leadership and Core Strengths facilitation.• Earned 2-year international certification in coaching. • Garnered subject matter expertise with over 100 hours of coaching experience. • Position brand as thought leader with blog posts, digital content, and social media posts. • Certified Facilitator Core Strengths Relationship Intelligence tool• MBA with a speciality in Executive Leadership from University of Cape Town

Supervise and coordinate a variety of functions within Patient Access Services relating to the outpatient clinics and ancillary areas. Contributing to continuous improvement and ensuring the department is in full compliance with established regulatory policies and procedures. Build an effective, cooperative group of team leaders, who in turn oversee the different institution’s patient access services. Managing human resource function, staffing, patients’ and healthcare provider concerns and ensuring effective resource management.Duties:• Supervise and coordinate activities related to patient check-in, check-out, scheduling, cost share collection and financial counselling to ensure patient flow• Review daily pre-registration, financial counselling, and other applicable departmental work queues to ensure timely resolution of patient accounts• Ensure all personnel and departmental policies and procedures are followed• Generate and report on Key performance indicators to ensure continuous improvement in the department’s processes• Identify training requirements and develop training material to ensure caregivers maintain competence within their scope of work• Maintain expertise of systems and processes that impact admission, verification, and other patient access related functions• Monitor internal and external satisfaction indicators to ensure service excellence• Develop staff schedules that ensure backfill and coverage is optimal to meet patient access and operational needs during all hours of operation• Coach and mentor staff, build and foster a team environment that embraces collaboration, problem solving and innovation• Order supplies according to budget guidelines and departmental needs

Responsible for overall operations of the project including financial management, programme management, human resource management, monitoring and evaluation, training, and advocacy. Managing team of portfolio managers to ensure effective project implementation. Liaison with officials from Ministry of Health, USAID, other organisations and institutions, and Government departments.Duties:• Maintain excellent communications and co-operative relationships with USAID and all project partners• Link individual components and project activities to strategic objectives• Track, monitor and report on project progress and project indicators• Communicate and co-ordinate with project partners on technical and administrative issues, project implementation, marking and branding strategy, work plans and budgets• Plan and organise the annual work plan and prepare project budget in liaison with Finance manager• Compile partner and team reports and submit combined quarterly and annual progress reports that reflect the entire project progress• Supervise and build the capacity of local partners and provide leadership to promote effective partner collaboration and a high degree of team professionalism• Ensure timely project implementation and technical reliability, monitor project activities and ensure quality• Provide day to day direction of project and operation staff, provide mentoring, coaching and capacity building and training to staff as needed• Recruit and manage an innovative, informed, motivated and efficient national team• Develop annual workplan with targets and indicators• Monthly planning to achieve targets• Development of policies and procedures that guide project implementation

Led performance management and personnel development efforts for a team of 4 provincial staff. Provided technical assistance and organisational development to hospices. Oversaw the paediatric palliative care project including managing the budget, developing curricula, and facilitating workshops. Designed framework that integrated paediatric palliative care and OVC into all hospice programs. Aided 27 autonomous hospices in establishing and maintaining healthcare forums in their districts. Assisted hospices to strengthen partnerships, collaborations, and coordination of services. Supported hospices in achieving full accreditation with the Council of Health Services Accreditation of South Africa. Presented on need for integrated paediatric palliative care services at the Organization for Pediatric Support (OPSSA). Delivered presentation at the TB conferences on the effectiveness of forums and partnerships in strengthening service delivery. Demonstrated need for paediatric palliative care and networking in two presentations at the HPCA conference in Cape Town. Developed framework for technical assistance as a member of the task team. Inspired rollout of Health Systems Strengthening project to additional hospices in South Africa with the success of the pilot project test sites. Trained participants in the University of KwaZulu-Natal’s Leadership Development Programme in human resources, project management, team building, finance, budgeting, governance, and leadership. Selected to pursue community sites’ accreditation in Council of Health Services Accreditations of South Africa (COHSASA)

Responsible for entire organisation performance and oversight of human resources, fundraising, finance, risk management, quality improvement, patient care, administrative support and governance.Propose the strategic direction and objectives for the hospice in agreement with the Board of Directors, providing vision, direction, and leadershipEnsure delivery of strategy by engaging teams and managing performance in pursuit of agreed plansLead the management team, employees, and volunteers in the achievement of the hospice’s vision to provide the highest standard of careUphold and develop the reputation of the hospice and be the principal spokesperson and ambassadorWork collaboratively with external partners, stakeholders, and the wider communityAchieve financial sustainability through effective financial management of the budget and resources, ensuring they are allocated effectivelyNurture and develop existing and new sources of income, pursuing all possible channels to improve the organisation’s long-term sustainabilityAchievements• Achieved 99% Accreditation score for both organisations• Obtained and managed funding from the Global Fund that included all the hospices in KwaZulu Natal• Obtained a certificate in palliative care for nurses

Responsible for entire organisation performance and oversight of human resources, fundraising, finance, risk management, quality improvement, patient care, administrative support and governance.Propose the strategic direction and objectives for the hospice in agreement with the Board of Directors, providing vision, direction, and leadershipEnsure delivery of strategy by engaging teams and managing performance in pursuit of agreed plansLead the management team, employees, and volunteers in the achievement of the hospice’s vision to provide the highest standard of careUphold and develop the reputation of the hospice and be the principal spokesperson and ambassadorWork collaboratively with external partners, stakeholders, and the wider communityAchieve financial sustainability through effective financial management of the budget and resources, ensuring they are allocated effectivelyNurture and develop existing and new sources of income, pursuing all possible channels to improve the organisation’s long-term sustainability

Team Leader, managing operations of a banking agency in Standard Bank. Performed all start up functions including staff recruitment, setting up systems, ensuring compliance with all statutory requirementsResponsible for client satisfaction and achieved rewards for customer serviceHuman Resource Management

Worked as a professional nurse in both medical and surgical wards.