Responsible for project management, customer implementation, and best practice facilitation, as well as supporting hospital EHR integration with Abbott’s medical device platforms. The role will be the primary leader for project implementations and liaison with customer stakeholders, such as hospital IT and clinical team members, as well as Abbott’s commercial field teams to provide project execution, technical subject matter expertise, and customer relationship management.

Understand the business and operational program level details to be able to guide and support the design and implementation of initiatives utilizing key program and project delivery skills and critical out of box thinkingLead medium complexity programs and projects end-to-end to achieve key business objectives and financial targets; projects may include all SDLC phases or just the implementation phaseSupport the execution of master contracts and statements of work with vendors, ensure appropriate business and financial approvals, and ensure the invoicing process is established Establish and secure signoff on core deliverables Manage projects end-to-end in alignment with the defined scope and deliver on time, within scope and budget and with high qualityDirect cross-functional and/or cross-segment teamsResponsibilities include but are not limited to overseeing the program and project level planning, building consensus among stakeholders, securing buy ins from stakeholders, understanding what documentation needs to be produced for the projects and program (technical & business), oversee program and project execution and delivery on critical milestones needed for completion, proactively identifying risks and manage to the risk mitigation plan, be the escalation point for the project team, use the power of persuasion and sound judgment to create consensus among stakeholders, drive the program forwardWorking in a matrix environment to drive efficiency through influenceSeeks ways to improve job and operational efficiency and make suggestions as appropriateTakes ownership of the process and provide constructive information to minimize problems and increase market satisfaction. Partners with Optum management across markets to coordinate execution and implementation at the local level and nationally as neededEnsure activities are appropriately integrated into the strategic direction, as well as the mission and values of the company

Primary Responsibilities:Understand the business and operational program level details to be able to guide and support the design and implementation of initiatives utilizing key program and project delivery skills and critical out of box thinkingLead medium complexity programs and projects end-to-end to achieve key business objectives and financial targets; projects may include all SDLC phases or just the implementation phaseSupport the execution of master contracts and statements of work with vendors, ensure appropriate business and financial approvals, and ensure the invoicing process is established Establish and secure signoff on core deliverables Manage projects end-to-end in alignment with the defined scope and deliver on time, within scope and budget and with high qualityDirect cross-functional and/or cross-segment teamsResponsibilities include but are not limited to overseeing the program and project level planning, building consensus among stakeholders, securing buy ins from stakeholders, understanding what documentation needs to be produced for the projects and program (technical & business), oversee program and project execution and delivery on critical milestones needed for completion, proactively identifying risks and manage to the risk mitigation plan, be the escalation point for the project team, use the power of persuasion and sound judgment to create consensus among stakeholders, drive the program forwardWorking in a matrix environment to drive efficiency through influenceSeeks ways to improve job and operational efficiency and make suggestions as appropriateTakes ownership of the process and provide constructive information to minimize problems and increase market satisfaction. Partners with Optum management across markets to coordinate execution and implementation at the local level and nationally as neededEnsure activities are appropriately integrated into the strategic direction, as well as the mission and values of the company

Actively engage with business partners to identify business requirements. Analyze and document business needs in a measurable, objective fashion to ensure that success for the need is defined. Analyze the business requirements that are specific to the project at hand. Participate in the Decision Point to determine if the information provided is detailed enough to proceed, or if further analysis is needed at this level (project or program). Create the final business requirements document and obtain sign-offs. Participate in the Decision Point that determined if the Program Definition solution summary is sufficient to proceed, or if a project solution summary is needed. Document all operational steps that need to happen regarding the business components of the solution, e.g. P&P creation, communications, training, staffing, etc.

Work collaboratively with the Electronic Health Record Steering committee to plan, monitor work plans, resolved issues and set priorities for the Electronic Health Record System (NetSmart's Avatar)Work collectively with medical, clinical, ancillary departments, program personnel, and program directors to plan for and to implement Electronic Health RecordProvide guidance, technical/functional expertise and project management to cross functional teams as they perform design, development, training, testing, and implementation of the Electronic Health RecordWork closely with the end users and Health Informatics employees to provide on-site training and troubleshooting during the deployment phase of application implementationDevelop training materials for assigned application work in collaboration with other key staffDevelop, implement, and maintain a consistent set of requirements to regularly report project performanceAssist project leaders and mangers to accomplish the project and/or application life cycleAssist application and project supervisors to manage contractor and vendor relationshipsAdminister project scope control procedures by establishing a change friendly environment where the stakeholders understand the need to identify and control changeCommunicate change impact across all related systemsProvide objective review periodic reviews and establish milestones to evaluate the value and condition of the Electronic Health Record project and its compatibility with related projectsRead current literature, talk with colleagues, and participate in professional organizations or conferences to keep abreast of developments in informatics

Identify quality problems and recommend solutions.Supply quality control data necessary for regulatory submissionsDevelop and implement Statewide Performance Improvement service line plansDevelop State Operated Services wide relationships to support implementation of Performance Improvement strategies/work plans Coordinate Performance Improvement initiatives with problems & needs identified by Quality Management Office Support cross-functional project teams and apply principles of measurement & improvement Mentor, train and meet development needs of Performance Improvement staff Acts as effective member of Quality Management Office department & team Coordinate re-design of processes and systems for improvement focused on patient centered care Manage & provide effective leadership to Performance Improvement staff and department Manage to ensure efficient use of budgeted resources Select, hire, orient and conduct performance review for staff

Quality & Site Surveyor

Accountable for the day to day business operations of the clinic, including supervision of 15 staff in the areas of Registration, Scheduling, Medical Records, and Care Coordination. Function as the first call for help with IT/Computer concerns for the Clinic Providers and staff. Lead Super User for Excellian (Epic EHR). Site leadership for Excellian Go-Live and "My Chart" go-live. Work with central business office personnel to resolve patient issues with billing. Trained 50 personnel in the Excellian Computer Updates & Upgrades. Established & Implemented downtime procedures for Excellian. Co-Led patient redesign process resulting in patient excellence rating increase of 13% in 6 months. Allina Hospitals & Clinics/Epic Implementation Project; Coding/HIMS Performance Improvement Lead EHR & Cadence Implementation Specialist

Collaborated with 4 hospital-site leadership teams to provide research, design, planning and reporting of the processes related to charge capture for the Emergency Room, Labor & Delivery, and Surgical departments. Assisted in the establishment of priorities for implementation teams to ensure ongoing monitoring & reporting of goals. Designed spreadsheets to report, track, and graph progress of uniformity among hospital sites. Day to day oversight and coordination of processes, evaluation, and redesign (what quantifies). Assisted the consultants in the process changes at several hospital locations (how measured-$$ time, efficiency-productivity). Recognized as First Allina Employee EPIC Cadence Application Certified. Achieved 100% on Cadence Certification Project. Allina Hospitals & Clinics

Managed the day to day operations for eight clinics. Developed and implemented new processes to be in compliance with the security regulations for HIPAA. Provided leadership for 28 Clinical Receptionists. Served as key operations leader in the development of facility redesign of the 100 square foot clinic reception areas. Coordinated the operations for two successful community-screening clinics. (Flu Clinic and High School Physicals) Assisted in preparing the clinics for two successful Joint Commission Accreditation visits. Designed and implemented a Business Continuation Plan. Trained 75 clinic employees in Computer Programs used by the Medical Center. Responsible for the Clinic Care Improvement for the site for the Allina Medical Clinics (AMC). Significantly reduced audit numbers over a 2 year period. Served as one of two site representatives on the AMC Business Practices Council.

Coordinated the Workman's Compensation claim review process to assure timely and accurate documentation of all claims. Communicated with numerous clinics and management to complete documentation of an Occupational Medicine issues. Composed Worker's Compensation and Occupational Medicine policies and procedure manual and guidelines. Account problem resolution. Reviewed account journal entries and handled appropriately. Filed documents on deceased accounts with appropriate counties. Collaborate with collection agencies to review and resolve account discrepancies. Composed and penned policies and procedures for Business Practice Council Policy and Procedure Manual.