Barbara Johnson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney Area, Australia

Parramatta

Manage direct reports 6 – 18 staff Maximise recoveries constant review of workflow and implemented strategies Manage and control a varying portfolio, both secured and unsecured delinquent accounts Maintain policy standards for account actions, through productivity and quality of collectors Analyse performance data to enhance direct reports and team performance. Addressing performance management issues prior to escalation.Achieve targets as per financial budgets… Show more Manage direct reports 6 – 18 staff Maximise recoveries constant review of workflow and implemented strategies Manage and control a varying portfolio, both secured and unsecured delinquent accounts Maintain policy standards for account actions, through productivity and quality of collectors Analyse performance data to enhance direct reports and team performance. Addressing performance management issues prior to escalation.Achieve targets as per financial budgets Develop and maintain strong service relationships with internal & external customers Identify performance gaps and address the same through corrective actions Motivate direct reports to achieve their Key Performance Indicators Ensure compliance with legislation and Baycorp policies and proceduresMaintain policy standards for account actions, productivity and quality Maximize recoveries and minimize the associated expense Developed, supported and guided all team members.Completed performance reviews with all team members monthly, half yearly and annualInterview and assist with the recruitment of staff. Look at alternate skip tools that may be availableCall monitoring/CoachingRecruit & develop the PDL staff to ensure maximum collection results Trained staff the use of the IBM I-Series collections systems & Dialler Systems during the PMG/Baycorp merge.Setting up of new teams to increase collection activityReorganise structure & write procedures for various teams Transitioning the legal team on current phone system as rest of the business to enable DVR being usedEnsure that the WR are being used correctly to ensure the relevant actions can take place when requiredEnsure that the team is aware of the HR policies in generalIdentifying accounts for litigation Show less

Achieve targets KPI’s as per financial budgets set for both individual & relevant teamMaintain policy standards for account actions, productivity and quality Ensure compliance with legislation and companies policies and proceduresPrioritising daily work loadDisciplined and organized time management Effective written and verbal communication

Kensington

2IC for Sales & repair’s ( 4- 6 staff)Assisting customers with the purchase and sales of goods Assist them make a decision on safety as per the current guidelines & Australian standards.Daily running, supervision of staff, rostering staff to ensure adequate numbers depending on the days, balance & banking of daily takingsEnsure stock is sufficient and place order as required

Sydney, Australia

Effective written and verbal communication Disciplined and organized time management Thorough knowledge of all relevant processes Australia wide including knowledge of relevant legislation Enjoy working in an energetic, rewarding & friendly environment Cash HandlingProcessing Loan & Credit Card applications Balancing cash dailyForeign currency transaction

Certificate Iv Front Line Management

Certificate 111 Financial Services

School Certificate