Barbara Johnstone Email & Phone Number

San Francisco Bay Area

San Rafael, California, United States

• Developed and delivered multiple training programs for the Global Operations team, such as Salesforce Lightning, Legacy order entry in SAP/ECC, Calabrio WFM tool, and more.• Created training modules for Cloud Products, including BIM 360, ACC Platform, and Fusion 360.• Revamped New Hire Training using AI software with avatar-led videos, reducing training time by 40%.• Traveled to Bangalore, India, to train MindTree, the 3rd party vendor for Client Services.• Provided backup for readiness projects, particularly related to Cloud Products.• Recognized for excellence with the Exceptional Performance Awards from ESE.• Delivered training on the New Buying Experience changes for the NAMER launch.• Developed and delivered two Customer Master training modules, one for General CM activities for both Partners and end-customers (with Al Liwanag) and one for sold-to end-customer CM activities in the New Buying Experience.• Collaborated on projects with teams across AMER, APAC, and EMEA regions.• Responsible for maintaining and updating New Hire Training content, incorporating new changes as they arise. • Train Client Services New Hires as needed in AMER and EMEA

111 Mcinnis Parkway, San Rafael, Ca 94945

I provide operational and customer support to both external and internal stakeholders.I handle cases pertaining to order entry, order status and shipping information, products, licensing and asset management, prices, and product availability. I also assist customers with access issues. Research and analyze historical data to provide solutions to our customers. I identify trends to address root causes that increases internal and external efficiency. Execute quarter-end activities, collaborating with AMER, APAC and EMEA teams. I just completed a year rotation with the Service Excellence team where I honed my strong presentation, writing and communication skills. I schedule and attend global meetings with different time zone overlaps (to accommodate other GEOs). I am comfortable with deadline driven projects and working independently. I recently implemented a global BIM 360 Hands-On workshop that is training all Client Service reps on the BIM 360 Team and Next Gen platforms which was successfully delivered to AMER, APAC and EMEA.

San Rafael, California, United States

Order entry and customer service for the sales of construction laser levels.

Berkeley, Ca

• Triage phones in high volume cardiology office, scheduled routine and urgent appointments, testing and surgical procedures, daily maintenance of prescription refills, timely distribution of all urgent and non-urgent test results, coordinating techs and equipment for congenital heart disease clinics,filed lab and test results, prescription refill authorizations and doctor notes, chart prep for days appointments, obtained and recorded patient vitals, preformed EKG's, trained interns to assist with various clerical duties.

Psychology

Diploma, General Studies