Healthcare consultation servicesAssessment, leadership development, capacity building, support, structure and process developmentProfessional practice, including PPM implementation, shared governance, scope optimization, models of care, practice support documents, practice management/ remediationQuality improvement, including Accreditation, Quality Improvement Plans, Lean, visual managementPatient safety/Risk management, including incident investigation, adverse event management, Just cultureGroup facilitation, including strategic planning, visioning, process mapping and design

This was an inaugural role. Led the RPN innovation, research and quality portfolio including a provincial stakeholder engagement process to determine high impact investment areas for the RPN Innovation Fund. Provided strategic leadership, in collaboration with the Chief Executive Officer for the RPN Innovation and Impact projects and research related to professional practice, quality, educationProvided reports for Board of Directors, quarterly publication of RPNAO Journal/ Nightingale News and corporate annual reportLed procurement and launch of online innovation and engagement platformPortfolio project development/managementEngaged, monitored, evaluated research consultants to support RPNAO’s strategic plan, RPN Innovation programs and projectsLed development of a staged research strategy focused on development of evidence regarding the RPN workforce and the health system impact of an optimized RPN roleLed research activity including analysis of research findingsEngaged in knowledge exchange, consultations with nurses, employers, government and other stakeholdersEstablished and managed strategic partnerships Expert consultant re. role of RPNs in all sectors Conducted speaking engagements, participated on committees, task forces, project teams at the regional, provincial, federal and regulatory level

Led implementation of the Personal Support Service and Community Support Service/Community Care Access Centre Coordination policy guidelinesResidential hospice leadLed the development of quality framework for Central LHINConducted analysis of provincial/regional data to identify quality and integration prioritiesDeveloped 2015/16 Community Engagement PlanCoordinated and supported health service provider integrationsConsultant regarding health service provider performance improvementCo-design and facilitation of Central LHIN Mental Health SummitLed Health Links value stream mapping processCoordinated Citizens’ Health Advisory Panel and Health Professional Advisory CommitteeProvided strategic/functional leadership to the Pan-LHIN Quality Leads Group Led engagement activities with a diversity of stakeholdersLead author LHIN Community Engagement Guidelines, June 2016Led quality, integration, engagement educational activities for health service providersConsultant re Quality Improvement Plans and analyzed submitted plans

Established and provided strategic/operational leadership to integrated Performance Excellence team; 1.2 million dollar budget, 9 direct reports. During my tenure, OSMH achieved Exemplary Standing with Accreditation Canada; reduction in HSMR from 134 to 85; reduction in falls with harm from 1.84/1000 patient days to 1.04; reduction in facility acquired pressure ulcers Stage 2 or greater from 5% to 4.4 % in one year; >35% reductions in both ED wait times and ALC daysLed development of first Clinical Services Plan and first Nursing Vision/ strategic planLed development, implementation, evaluation of a Performance Excellence strategic plan and corporate Quality, Safety and Risk plans, corporate performance metrics, Lean Management System and Accreditation Canada activitiesMember of Board Quality CommitteeLed development, implementation and evaluation of collaborative, patient-focused, interprofessional models of care delivery; best practices, including purposeful patient roundingLed development, implementation of shared governance and quality, safety and risk operational structures and Just Culture frameworkFacility designate for regulatory college reports and investigationsLed conflict resolution processes with teams utilizing alternative dispute resolution and Deep Democracy techniquesLed organizational patient experience monitoring and improvement initiativesIdentified priorities and led opportunities for development of professional staffLed centralized orientation for professional staffLed centralized student placement processLed development, implementation of evidence supported policy and procedure infrastructure, including standardized order sets, standards of care, clinical protocols, medical directives