Barbara Knowles Email & Phone Number

Somerville, Massachusetts, Us

Lead developer of reports and dashboards in Power BI using Azure Cost Managment data and Active Directory row-level security. This was the first delivery of reports/dashboards using the combination of Microsoft Power BI and Azure data at Mass General Brigham.Consult on other projects that link either Power BI and Azure data or Tableau and Azure data.Responsible for all Tableau development and support on the Application Performance Management teamDevelop Performance and Analytics dashboards as needed in SplunkMonitor daily production reports in SplunkCreated new Locked Account app in Splunk using Okta and Windows event log data Created new production ITDA app with navigation menus, xml and html for end users using Splunk and REST API code.Created various dashboards using ServiceNow ticket tracking software to monitor projects and IssuesAttended all online courses associated with the Splunk Developer Path: Fundamentals I, Fundamentals II, Creating Dashboards with Splunk, Advanced Searching and Reporting, Advanced Dashboards and Visualizations, Building Splunk Apps, and Developing with Splunk’s REST API

Medford, Massachusetts, Us

• Responsible for all Tableau support across the university, troubleshooting issues and assisting users with their questions and requests. • Extensive experience with Tableau Versions 8, 9, 10.0, 10.1, and 10.2.• Conduct ad hoc on-site Tableau training sessions tailored to the needs of the users. • Created guides and training curricula to support the Tableau training sessions.• Continue to create Tableau training videos using WebEx to address more advanced topics. • Develop Tableau Dashboards and Visualizations for more complex projects as they arise.• Analyzed and Re-engineered manual HR process for assessing HR Business partners’ success in relation to planned goals. Moved the process from Excel to the Data Warehouse and Tableau.• Developed 40+ reports in conjunction with new Faculty Information System for the graduate schools in Business Objects as sole report developer on the project.• Created Tableau conditional alerter emails that alert users of necessary activity if their personal expenses exceed a specific threshold, using the Viz Alerts Tableau companion app.• Created a Python script to delete multiple users from the Tableau server using the REST API.• Support the Data Warehouse development team and build Business Objects universes and reports, as needed. • Created the Business Objects training curriculum, which is sent out to all new users and provided to all users during their training sessions,

• Responsible for Business Objects portal administration, job scheduling, troubleshooting, and user security via the CMC.• Developed reports and dashboards and published them via Web Intelligence• Maintained and enhanced multiple universes using the Universe Designer• Used JIRA Agile system for project development and sdlc workflow• Used Perforce system for version control

Boston, Ma, Us

• Migrated Enterprise-wide Hyperion system from version 8.5 to 11. • Designed and implemented naming conventions and standards for reports. • Trained end-users in Hyperion 11 system.• Created new and modified existing reports in Hyperion/Brio. • Researched and resolved errors in the data.• Attended Hyperion Reporting and Analysis 11.1.1 Administration Training.• Provided production support for reports running in parallel in both the Hyperion 11 and the 8.5 portal environments

Quincy, Ma, Us

• Created spec documents and sql statements for 70+ reports in support of major system upgrade. Analyzed each report, identified necessary changes, and decided on approach. Helped map and design new datamart to produce most of the reports. Built the rest of the reports and a separate universe off transactional database in Business Objects. • Primary support for Claims reporting in Business Objects. Designed, developed, tested and implemented over 50 reports. Developed and continue to expand Claims universe. • Developed other universes and reports to support Marketing, Finance, Actuarial and Underwriting departments. Continue to support these departments and develop additional reports, as needed. • Created new commissions download process using Crystal reports to replace the need for paper statements. Used crystal to build an xml file that is transmitted to the agents via a wireless process.• Served as primary Production support for Brio users across the company. • Developed internal performance and tracking reports in Business Objects for the IS Department.• Assisted in Business Objects training for Claims Branch office managers and team leaders.• Provided troubleshooting and production support to users. As part of this support, carried the team pager twice a month.• Primary support for proprietary application. Developed enhancements to the application in SQL and Unix. Updated stored procedures for the application

• Designed, developed, tested and implemented enhancements to proprietary system in Visual Basic, Oracle and SQL. Develop test plans to address all aspects of the system and associated applications.• Provided reports and data analysis using Hyperion/Brio.• Troubleshoot applications and resolve problems in a timely manner. Converted applications from Excel to Access to allow greater flexibility. Liaised with other departments to resolve issues.• Developed project tracking database in Lotus Notes to improve project management.• Attended Domino Designer training. Attended Crystal Reports training.• Attended weekly meetings to address issues related to the LGRS system

Boston, Ma, Us

• Developed Applications using PowerBuilder and Visual Basic.• Managed source code in ClearCase as developer, build engineer, and release engineer. Migrated source code to ClearCase.• Converted Applications from SQL Server 6.0 to SQL Server 7.0 to comply with Microsoft standards.• Participated in weekly company-wide change control meetings and updates.• Helped to develop standards for SCM and Release Engineering Procedures.• Attended training for SQL Server 7.0 and ClearCase for NT and for Unix

Senior Programmer/Analyst, Sales Support• Produced custom-designed sales reports as requested using SQL.• Designed, coded, tested and implemented enhancements using PowerBuilder to proprietary Sales & Marketing systems. Continue to provide programming support as needed, 1999 - 2000Programmer/Analyst, Application Support• Worked closely with business units to develop custom reports. Maintained current reporting systems. Identified and resolved data issues with weekly reports.•Designed, coded, tested and implemented systems applications using VB, Access, SQL, and BRIO. Provided additional enhancements as needed to ensure high quality systems applications and user productivity.• Provided troubleshooting and/or production support to users and provided on-site training for new systems applications. Responded to specific job requests to create or modify system applications.• Translated business requirements and technical specifications into applications, 1998 - 1999Business Systems Analyst, Quality Assurance• Developed and executed detailed test plans for major company-wide initiatives. Approved and documented test results. Performed regression testing to verify system functionality.• Created system to help QA department track bugs and fixes on all projects using Access. Trained colleagues on use of database.• Acted as liaison between client personnel and programming personnel assigned to projects.• Interacted with vendors from ongoing problem analysis through user acceptance.• Provided troubleshooting expertise and support to client areas and various IS teams on assigned applications as regards functional aspects of the system.• Reviewed business/technical specs. Helped others to create and execute test plans.• Maintained accurate documentation of all changes and enhancements to functionality and workflow implemented into system.• Provided input on project priorities and scheduling and provided management with ongoing project updates, 1997 - 1998

M.B.A., International Management

B.A., Soviet Studies

H.S.

Applied Data Science