Barbara Lau Email and Phone Number

Responsible for HRIS reporting and implementing the HR benefits system. Handle employee inquiries regarding all benefit products. Receive and document First Report of Injury notifications, LOA questions and new hire inquiries.

• Responsible for learning and adapting the special medical, physical, communicative and emotional needs of K-5 students• Worked with individual and small groups of students to reinforce the learning material introduced and outlined by the classroom teacher• Maintained safe classroom working environment• Supervise students, inside and outside classroom• Recommend student selection for Circle of Friends• Organize annual OSE SPED Angel Tree adoptions• Collaborate with Principal in creation of staff recognition, Shining Star Award, as well as creation of multiple nominations for LISD’s annual award program• Align with teachers and staff to support all students, encouraging communication and acceptance of those with special needsMy passion for children led me to Old Settlers Elementary School. As the AVLS Aide in our Kindergarten through 5th grade classroom, it is my pleasure to work with these angels each day!

• Created business focused on weighted products providing sensory integration solutions for Autistic children and adults• Use Paint3D to photoshop product pictures• Created and managed websites through Web Revelation and Go Daddy• Accountable for all creative marketing, including creation and management of website, advertising materials, and direct client contact• Handle all financial decisions managing vendor fair selection, on-line sales, product development and donations• Provide exceptional customer service and efficient order fulfillmentCalming Hugs, LLC, was created out of love from a mother's need to find a quality stylish vest for her son with autism. Our company goal is to provide weighted products for children and adults with autism, sensory integration concerns and others with special needs. Premium super soft fabrics coupled with durable denim are a hit with both parents and children for durability, bright cheery colors and snuggle ability! Our stylish weighted vests, lap pads, shoulder wraps and snuggle buddies are wonderful.If you are an Occupational Therapist, Physical Therapist, Special Education Teacher or loving adult of a child with special needs, please allow me the privilege of sharing our stylish weighted products.

*Held multiple positions throughout 13 year career in Human Resources, Client Services Management, Implementation Management and Client Retention Management• Obtained a detailed understanding of clients’ processes to enable better service delivery and enhanced client relationships• Responsible for all final client relationship problem resolution• Created effective meeting agendas in order to capture appropriate client information, needs and concerns• Built and enhanced client relationships as well as cultivating retention and growth opportunities, resulting in an average retention rate of over 93%• Negotiated price reductions and price contracts• Collaborated with multiple teams to quickly and effectively resolve escalated client issues• Committed to support of client relationship development, long-lasting retention and business partnerships• Regional Area Coordinator of ADP’s first three-location Virtual Inbound/Resolution Team responsible for complete Client Services structure change including all client and associate communication, policies, procedures, and telecom phone routing.• ACCESS Roll-out Subject Matter Expert responsible for in-depth product knowledge, communication and point person for internal issues• Led country in fastest client base enhancement regarding DOS to Windows upgrades for PC Support• Held approximately $1 million client base within Client Services team, responsible for problem solving, initiating resolution and overall client satisfaction• Consistently led team Overall Quality Survey score