Barbara Lecompte, Mba Email & Phone Number

Syracuse, New York, United States

As a Deposit Services Manager, I lead a dedicated team specializing in credit union item processing while spearheading initiatives to enhance operational efficiencies. I have successfully established and maintained strategic partnerships with vendors to optimize operational efficiency, negotiate favorable terms, and ensure timely delivery of services and products. These efforts have contributed significantly to our overall business success and cost-effectiveness. Additionally, I played a pivotal role in the successful adoption of the BioCatch platform, enhancing our fraud prevention capabilities and member security. My responsibilities include overseeing daily operations, implementing process improvements, and fostering a culture of excellence and innovation within the deposit services domain. Passionate about driving continuous improvement and delivering exceptional member experiences through collaborative leadership and cutting-edge solutions.

Reading, Pennsylvania, United States

Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. Essential Functions/Responsibilty Statements: Manages and leads operations teams supporting daily processing of payments and supporting activities. Continuously looks for and/or leads continuous improvement initiatives, including standardization and/or re-engineering of internal and external reporting processes and controls. Delivers actionable insights to leadership and business stakeholders based on key business metrics and data. Develops and delivers revenue metrics (daily/weekly/monthly/quarterly) and derives actionable insights to leadership and business stakeholders. Drives for results and ensures best practices are in place to achieve highest standards within daily operations. Annually reviews all departmental procedures and submit necessary changes to Procedure Committee for approval. Provides coaching and training to staff and promotes empowerment and teamwork within the department, as well as individual staff development

Leominster, Massachusetts

#1 Branch manager in peer group 2018Trains, schedules, and assigns work, establishes performance goals, reviews job performance, and makes authoritative decisions with regard to hiring, salary, discipline, and discharge of branch personnel. Conducts weekly meetings to keep staff informed, follow up and maintain consistent communication.Ensures that the branch is open to operate each business day. Delegates various operational duties to branch personnel, and assumes the overall responsibility for all aspects of operating the branch.Aggressively implements the Bank’s mission to provide a superior level of customer service within the branch, and acts as liaison between the corporate office and branch personnel by communicating all pertinent information accordingly (i.e. policies, mandates, procedures).Regularly reviews and/or takes applications for mortgages, consumer and business loans, explaining the different financing options and programs available. Preliminarily “qualifies” the applicant according to established minimum criterion. Conducts site visits to commercial businesses to ensure that compliance and security requirements are met.Makes regular business development calls to solicit new business or service to existing clients. Joins area service clubs and organizations, and represents Santander at functions and meetings.Ensures that the branch balances all transactions at the close of each business day. Helps tellers and others to resolve balancing problems and authorizes over/short adjustments. Conducts audits as necessary to verify accuracy of teller balances.Responsible for the general maintenance of the branch and ensures that the exterior is clear of any debris, ice or snow for the safety and security of customers and employees. Ensures that all security procedures are adhered to.Trains and develops current staff as well as recruiting and onboarding for district. Leads training programs for new branch managers, platform team members and tellers.

Holyoke, Massachusetts

Store Manager of District Home Store Responsible for maintaining and establishing an environment through the highest level of leadership, customer service, merchandising standards and all store operations. Takes ownership of all store level operations. Builds a business with year-over-year increases and ensure the consistent profitability of the business unit through staffing, shrink management, business expenses and metrics.Analyzes and measure business trends to maximize sales to meet or exceed key metrics and sales goalsEnsures adequate staffing to meet the changing business needs and payroll expensesAdapts to changing business needs and procedures; adjusts store schedule as needed, determine payroll implications, implement operational directives, and trains staff on new procedures and policiesDevelops the skills of individual Sales Associates to ensure customers receive the highest level of service through creating a customer first engaging environment, accurate product knowledge, maintain merchandising standards, and all other components of customer serviceEducates team and hold them accountable for following proper inventory processes and procedures to minimize shrinkageAssists Sales Associates during peak business hours by being present on the floor, along with providing input and feedback throughout the selling processRecognize performance of top talent and build a bench of future leadersCommitted to the ongoing development of individual associates to meet various career goals within the CompanyProvide consistent, transparent, in-the-moment coaching, and actionable feedback to the team to ensure the ongoing development of individual sales associate’s metrics such as: sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer email capture rate and Angel Card sign up.

New Hartford, New York

Responsibilities Oversee visual execution and planning to ensure an emotional well told story. Build teams by recruiting and succession planning. Conducting weekly touchbases with leaders to maintain a high level of communication and ensure all leaders are on the same page. Lead, observe and develop a staff which includes up to 40 associates and six managers. Accomplishments Raised stores over all sales from 2.2 to 3.8 million in 2 years by coaching through a customer lens and focusing on operations and the customer experience. Platinum for fiscal 2014 with a ranking of 28 in the company for the entire year.

Albany, New York Area

Responsibilities Drive key performance indicators by leading and coaching Customer First selling behaviors. Inspire team by leading a rewarding selling environment and recognizing achievements of performance. Exceed store expectations by leading and developing management through each individual's division of responsibility. On-boarding and retention of top talent for management and associates. Provide performance feedback to maximize sales and potential growth. Built a loyal brand by implementing exceptional customer service experiences through product knowledge, loyalty programs and marketing strategies within the community. Adheres to seasonal visual executions by store mapping and planning, marketing and window settings. Operated schedule and payroll management to meet the needs of the business, as well as to prevent loss and safety.

Master Of Business Administration - Mba, 4.0

Bachelor Of Science In Education (B.S.Ed), Elementary Education And Teaching, 3.6

No Degree- Credits Earned, Liberal Arts And Sciences/Liberal Studies, 3.4

Activities and Societies: Editor in Chief of Student Newspaper