Spearhead all aspects of compliance in support of growth and expansion efforts via the conducting of research to provide advice and guidance to product managers, data scientists, engineers, marketers, legal teams, and other business partners on everything from the addition of new platform products/features, digital marketing initiatives., and new regulatory obligations while tracking and advising on emerging regulatory issues.• Lead the development and enhancements of compliance policies… Show more Spearhead all aspects of compliance in support of growth and expansion efforts via the conducting of research to provide advice and guidance to product managers, data scientists, engineers, marketers, legal teams, and other business partners on everything from the addition of new platform products/features, digital marketing initiatives., and new regulatory obligations while tracking and advising on emerging regulatory issues.• Lead the development and enhancements of compliance policies and procedures, associated training, and testing while regularly consulting with management on regulatory requirements.• Deliver oversight of sales practices and product line positioning; work on Medicare and health carrier compliance interactions, including carrier compliance audits and marketing guidance.• Manage the development of a scalable, compliance risk management program via the leveraging of technology and data analytics, process discipline, and external consultants/resources.• Drive the execution of a strong and consistent risk-based compliance morning program and oversight of regulatory inquiries and examinations.• Facilitate the maintenance of aligned compliance policies/procedures and associated training and consultation on compliance interpretation.• Advise business and risk control partners on compliance issues and provide guidance on rules and regulations relating to business and product operational issues. Show less

Directed all aspects of compliance leadership via the direct management of 5 direct and 4 indirect reports, including budget management, the oversight of strategic and tactical activities related to regulatory compliance, privacy compliance, market conduct exam oversight, and executive compliance reporting. Interpreted and applied compliance regulations, requirements, and industry best practices, with a focus on aligning them to priorities and initiatives.• Evaluated strategies… Show more Directed all aspects of compliance leadership via the direct management of 5 direct and 4 indirect reports, including budget management, the oversight of strategic and tactical activities related to regulatory compliance, privacy compliance, market conduct exam oversight, and executive compliance reporting. Interpreted and applied compliance regulations, requirements, and industry best practices, with a focus on aligning them to priorities and initiatives.• Evaluated strategies, initiatives, and processes to identify compliance concerns and design solutions to bridge any gaps to ensure policies and expectations were consistently met.• Led the development and implementation of new compliance monitoring and risk assessment standards on a company-wide basis.• Collaborated extensively with C-level and senior management in addressing and resolving emerging compliance challenges and strategic business decisions.• Worked with cross-functional business leaders and technology teams to create new policies, and work habits designed to better safeguard customer data.• Partnered in developing and maintaining key metrics and reporting systems and influencing business partners to undertake transformations and prioritize key privacy initiatives.• Participated in enhancing the understanding of customer protection controls and privacy compliance initiatives; enhanced and maintained privacy/compliance controls and reporting mechanisms. Show less

Partnered with all levels of leadership and staff to manage compliance and ethics policy interpretation and requirements, compliance risk assessment, trend analysis, and best practice recommendations while conducting policy/procedure reviews and updates, and developing/delivering comprehensive compliance training programs on policies, procedures, and T-Mobile’s Code of Business Conduct.• Developed and modified monitoring plans to ensure compliance with policies and procedures; created new… Show more Partnered with all levels of leadership and staff to manage compliance and ethics policy interpretation and requirements, compliance risk assessment, trend analysis, and best practice recommendations while conducting policy/procedure reviews and updates, and developing/delivering comprehensive compliance training programs on policies, procedures, and T-Mobile’s Code of Business Conduct.• Developed and modified monitoring plans to ensure compliance with policies and procedures; created new reports and analytical tools to increase understanding of compliance/ethics issues.• Participated in cross-functional teams focused on creating new risk assessments, awareness campaigns, and technology solutions to further reduce organizational risk.• Assisted with compliance audits and evaluated/responded to preliminary audit findings and recommendations while guiding the business in preparing corrective actions to address findings.• Led and participated in compliance review meetings with management and provided input on compliance violation processes.• Provided guidance and training to employees at all levels on ethical principles and compliance best practices; oversaw the tracking and trending of corrective recommendations.• Monitored and tracked compliance metrics, and reported to senior leadership on the effectiveness of the compliance program.• Guided proposed programs, identified legal and regulatory issues, analyzed alternatives, and worked with leadership to deliver solutions.• Maintained strong relationships with key divisional leaders through understanding the business. Show less

Directed all aspects of corporate compliance via oversight of the enterprise-wide Corporate Policy Department and the leadership of a 5-member team tasked with oversight and management of the enterprise-wide Compliance and Ethics Program. Reported directly to the Chief Compliance Officer. Advised internal business leaders on compliance-related matters and assisted with key decisions aimed at balancing legal, ethical, and bottom-line business considerations.• Led the strategic design… Show more Directed all aspects of corporate compliance via oversight of the enterprise-wide Corporate Policy Department and the leadership of a 5-member team tasked with oversight and management of the enterprise-wide Compliance and Ethics Program. Reported directly to the Chief Compliance Officer. Advised internal business leaders on compliance-related matters and assisted with key decisions aimed at balancing legal, ethical, and bottom-line business considerations.• Led the strategic design, development, and implementation of an effective enterprise-wide program to monitor compliance with applicable legal and regulatory requirements.• Developed, enhanced, and led the compliance and ethics oversight program and associated compliance committees and activities.• Provide oversight of regulatory advocacy efforts and relationship-building while keeping Premera compliant with ever-changing regulatory and legal requirements.• Maintained knowledge of legal and regulatory requirements applicable to Premera as well as the enforcement climate and industry and emerging compliance risks.• Led the design, development, and implementation of effective enterprise-wide communication and training programs that promoted a culture of integrity and commitment to compliance and Ethics.MANAGER, Corporate Payment Policy (4/2005-11/2006)MANAGER, Call Center Quality & Communications (8/2004-4/2005)OPERATIONS MANAGER, Customer Service, Membership & Billing (10/2002-8/2004)MANAGER, Complaints & Appeals (5/2000-10/2002) Show less