Barbara Levine Email and Phone Number

· Supervised the daily operations of a team of Short Term Disability Analysts, ensuring the overall qualityof the claims program.· Facilitated policy holder satisfaction, resolved customer escalations and assured a positive customerservice experience.· Developed goals and strategies to meet specific timelines.· Trained Team members to develop/enhance skills and efficiencies.· Mentored Team members on a regular basis to review productivity and accuracy.· Developed and and/or processed reports and updates to monitor Team progress, and communicateTeam status with management on an ongoing basis.

Jumbo Accounts· Investigated claims to determine claimants eligibility, process forms and generate documents inconformance with policies and procedures and in conformance with established timelines.· Implemented a strong communication process with claimants, worked collaboratively with the TeamLead and Team members to facilitate the implementation of new goals and processes, and provideclaimants with feedback and encouragement as the claim process progressed.· Successful and adept in developing rapport and maintaining ongoing communication with claimants,and addressing their questions, concerns and occasional disappointments.· Called upon on a regular basis to work with other Team members in working their desk.