Barbara Macecsko Email & Phone Number

Forked River, New Jersey, United States

Forked River, Nj

Jersey City, Nj

New Jersey

Lead consulting firm specializing in Process Design, Technology Implementation and Refresh, Program Management, Service Management, and IT Shared Service Operations. Track record of strategically and cost effectively utilizing technology in alignment with organizational goals. Excels at strategic planning, building high performance teams, and implementing best practice methodologies.

Responsible and accountable for the coordinated management of multiple related projects directed toward a building a global virtualized managed service for both the server and desktop environments; and migrating lines of businesses into the managed service. Building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization. Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Accountability for all IT infrastructure, applications, computer systems, theatre operations, and audio visual & educational technology that support the science center’s goals. Also responsible for the re-design of business processes, implementation of project management, problem management and change management methodologies throughout the organization.Built and stabilized the environment to run efficiently and effectively so business goals could be achieved while achieving a significant reduction in costs.

Vice President, Vendor GovernanceP&L operations accountability for analyzing, recommending and overseeing the complete outsourcing of technology support operations to partners.• Created and implemented an outsourcing strategy for help desk and desktop support. Enabled a decrease in cost per help call by 65% and saved tens of millions on desktop support costs.• Changed perception of poor help desk technical support. Directed the clients to utilize new methods of reporting, tracking and solving technical issues. This decreased technical complaints by 85%.• Led desktop operating system transition to NT and then XP Operating Systems for 30,000 machines. Enabled productivity increases, less down time and reduction in staff. • Directed outsourcing transition team in effectively migrating desktop, network, and server support operations to vendor within 60 days. This ensured service levels remained high.

Accountable to manage Help Desk and Desktop Support operations supporting more than 40,000 users throughout the organization.• Introduced many world class processes including PC Fulfillment, and Asset Management. Saving $3 million annually on asset management and reducing the time to receive a PC by 88%.• Reduced fees for desktop support by analyzing results and measures. Recommended changes in training, process, technology and staffing ratios. Resulted in over a 50% decrease in end user support costs. • Developed procedures for Project Management, Desktop Support, and Help Desk. Enabled technicians in multiple sites to ensure consistency in deployment and problem resolution. Resulted in less downtime for the business.• Established new procedures for technicians to perform Wellness Checks on machines. This resulted in 7% decrease in problem tickets due to early detection. Problems were fixed before the customer knew one existed.• Led the build out of a business continuation site for NYC brokerage staff. 600 workstations were found, deployed and running in 48 hours. The business was not impacted post 9/11.• Designed structure and processes for Help Desk/Desktop Support. Enabled lower support costs, 76% of the problems to be closed first call while customer satisfaction rating was 4.6 out of 5.

Oversaw the appropriate and on-time deployment of major infrastructure projects for the Prudential Services Company and to establish clear business performance measures for IT Services.• Led team to develop a Program Management Office. Designed processes and systems which enabled senior executives to determine the health and progress of all infrastructure projects through a dashboard.• Created presentations and measurement, demonstrating the operational strength of the infrastructure organization. The organization has continually received Best in Class from Gartner Group for operational functions.• Led an IT team to separate the Health Care’s infrastructure for divestiture. Developed a plan reducing transition costs and eliminating risks. Transition costs were reduced and the infrastructure separation was flawless.

Defined and implemented strategy to integrate 8 separate IT organizations under a centralized CIO structure. Charted with developing standardized processes and methodologies across the enterprise to reduce costs and enhance operational excellence.• Many innovative solutions implemented were published in IT magazines such as PC Week and ENT Computing.• Participated in successfully establishing a centralized IT Organization sharing common vision and goals and enterprise standards. Captured tens of millions in savings, eliminated duplicate functions and developed Centers of Excellence.• Defined and implemented effective technical training strategy for technicians. Implemented Boot Camp to quickly skill new staff. Developed training plans and certification bonuses. Resulted in improved morale and employee satisfaction.

Established and managed the business groups’ first Personal Computing Operations.• Participated in Procurement Aggressive Sourcing Task Force. Evaluated and recommended enterprise wide sourcing strategy resulting in $15 million annual savings.• Took part in researching, recommending and implementing new hardware, software, and LAN infrastructure. Ensured optimal integration and information access across business units as well as a more stable environment.

Defined and implemented effective organizational development and technical training strategy for all users, utilizing outsourcing, insourcing, CBT and distance learning methods.Was chosen for the organization’s Executive Development Program designed for high-potential leaders.

Education record

Strategic Planning, Staff Development, Teamwork

Quality & Process Certfication

Teaming Building, Staff Development, Customer Service

I have attended several Disney management courses.

Itil Version 3

Project Management Studies