Barbara Martin Email and Phone Number

Experience in building and managing channel/partner facing incentives (rebates/MDF/etc.) Onboarding all users to the MDF Tool, setting up partners for payments. Manage the configuration and budgets within our MDF Tool.

Manage partners in Central Region

Provide Pre-Sales Support to the Telesales & Outbound sales organization on products• Develop and maintain a high level of product expertise in the entire portfolio of products • Obtain sales and technical certifications as required to maintain vendor authorizations • Be a subject matter expert on all vendor pricing programs, and provide direction to the sales organization on effective utilization of these programs to drive business. • Conduct business analysis & reporting to support execution of sales plans, strategies and tactics • Proactively assist the sales organization in moving opportunities throughout the sales cycle • Maintain a pipeline of all sales opportunities

• Achieving quota for Small Business Sales via Channel Partners.• Strategically managing and growing new and existing partner relationships by constantly engaging and educating partner on Kaspersky Lab Product Portfolio, events, certifications, training, program offers. • Working directly with small business sales-handling Partner queries, understanding their pain areas, proposing right solution, nurturing, coordinating with channel partners for quotes and eventually closing the sales.• Recruiting new partners by qualifying and tracking leads, researching and identifying key contacts, placing calls to establish business relationships, qualifying new accounts and making sales of strategic Kaspersky Lab products. • Participating in partner program planning, development, execution and measurement to ensure that programs succeed according to plan. • Responsible for demo of Small Business Product line to partners and end users.• Interfacing with partners to coordinate sales and marketing activity. • Monitoring Partner satisfaction and elevating issues of dissatisfaction for quick resolution. • Setting own priorities and schedules to meet established goals; meeting commitments consistently. • Using Sales force to manage daily activities.

Cashier, Key Holder-Process Sales, Returns and Exchanges-Restock Shelves, Inventory-Deposits

Out Bound Business to Business SalesPoint of Sale Terminals

4 Week Work PlacmentReceptionPhoto CopyingInventoryBindingFilingLegal Documents

Process Supply Orders-Trouble Shoot Copy Machines-Set up Tech Appointments

Streamline Quality-Records, listens, and evaluates technical calls for customer service skills, technical skills, and policy and procedure adherence. Provide timely and constructive feedback to Support Professionals. Senior Technical Support Professional-Monitor and reported outages in clients ISP network-Handled Escalated Supervisor calls from Irate Customers-Provided technical support to customers of an Internet service provider-Supported Outlook Express, Microsoft Outlook and various other Road Runner services-Offered help and installed security software protection

Trainer-Trained New employees-Monitored calls to ensure service level were being metInternet Customer Satisfaction Coach-Provided support to associates by answering questions when needed-Work independently to analyze, evaluate, and implement schedules-Evaluated actual call arrival patterns and average handle time to generate forecast by interval and schedule on a daily basis. Internet Customer Satisfaction Representative-Processed debits and credits to customers catalog or Internet orders through email requests and over the phone requests-Processed Internet orders to the system for shipping