Barbara Mccabe Email & Phone Number

Aurora, Co, Us

Greenwood Village, Colorado, Us

Change management initiatives in performance processes and systems to optimize business results. Changes included moving from 5-point numeric to 3 point narrative scale. Inclusion of a self-review and peer feedback. New tool-sets that provide behavioral examples of global core competencies by job level. Improved analytics that provide the ability to report on performance management activities that drive impactful change throughout the organization. Calibration and talent review activities that link to incentive plans and annual performance increases. Talent development based on the global core competencies and functional competencies. Social Media for adoption, knowledge building, knowledge sharing and best practices. Ask Now knowledge base and ticketing system for tier 1 support.

Greenwood Village, Colorado, Us

The Organizational Development Director will lead our efforts in the assessment of organizational needs and the development, implementation and evaluation of programs that facilitate the on-boarding, professional development and continuous learning of Human Capital and Talent Acquisition employees globally. This role will have accountability to determine how best to leverage cutting edge technology blended with continuous improvement models to sustain a culture of excellence and growth. This role will provide strategic partnership in developing TeleTech’s employee value proposition, a key lever in growing our business to its greatest potential.

Bellevue, Wa, Us

Direct report and dotted line support for the L&D training organizations for 19 T-Mobile customer service call centers. Responsible for driving results in new hire training, continued education and leadership development. Proven success in meeting business metrics through training, coaching and employee development. Strong partnership skills to provide custom solutions based on customer needs and business goals.

Responsible for sales and service for independently owned aesthetic and cosmetic surgery services organization. Managed regional offices and directed sales and service teams. Also responsible for national teams supporting training of all new employees and franchise owners.