Managed a staff of 11 Technicians, which included monitoring the daily Customer Service calls, Accounts Receivable, Customer Service Specialists, Data Entry (Domestic and International orders), Domestic Travel, International Travel, Customer Survey Evaluation, and Records Files.•Facilitated and approved all interviews, hiring, training, performance reviews, salary administration, and terminations.•Provided ongoing training sessions that enhance growth of the department.•Maintained a yearly budget for the department.•Maintained all Domestic/International Travel Worldwide.•Developed Standard Operation Procedures for the department.•Trained new employees and evaluates progress toward proficiency. •Coordinated, distributed domestic incoming orders via fax, email, Internet to the Customer Service Specialists.•Ensured department purchase order requisition were processed.•Identified and developed cross training for staff members to ensure Business Services Specialist had appropriate job knowledge to be effective.•Conducted Mid-Term and Annual Performance Evaluations.•Managed pricing, promotions,new and deleted specification of products in Infinium.•Ensured checks received were posted and updated to the customer account.•Ensured International shipments and banking documents were processed.•Managed returns which included providing written direction to customer and sale broker the method of returning products.