Customer Focus:Daily advice to clients on the claims process and repair procedures. Point of Contact with all customers with updates on service daily via phone or e.mail.Handle the day to day running of a very busy office. Front of house first contact.Sole responsibility for Company business administration.Management : Managed and developed the BMS system and contact for any system and IT Issues.Brought complex in house projects from start to completion.Handle the even distribution of workload to office and workshop staff.Responsible for the gathering and collation of all financial and administrative reports.Results Focused:Achieved 98% customer satisfaction on service level agreements.Direct line contact with Aviva Insurance and Royal Sun Alliance.