Barbara Nowak Email and Phone Number

Senior Support Specialist in charge of Central and Eastern Europe inside the PageGroup- First-level-support of the client workstations including all installed software/ application packages - Error analysis and troubleshooting of the EDP hardware- Implementation/ changes inside the offices- Reorganisation and support of the telephony system- On-site support, end user training- User administration in Active Directory- Call recording, analysis, prioritization, escalation and closing- Generation of KPI and performance reports for the IT and the management of MP (including information gathering)- Communication to the business (SPOC)- Monitoring of the general IT systems (e.g. CV loading process)- IT asset and & inventory management (mobile devices)- Delegate of the IT Support Manager

On-site support for the customer- Implementation voice over IP telephony system- First-level-support of the client workstations including all installed software/ application packages- Network administration/ monitoring- Error analysis and troubleshooting of the EDP hardware- Operation/ management of EDP consumables- Support of the telephony system - End user training

Administrator for the LCI group - First-level-support of the client workstations including all installed software/ application packages - Error analysis and troubleshooting of the EDP hardware- Client workstation installation and rollout- Support for the telephony system - Operation and management of all EDP consumables- Cost control and analysis for consumables, telephone and mobile contracts- Project and lead a new mobile telephony system- Assignment of external services- Project of changes of the data processing infrastructure inside the LCI group in Germany and in the European overseas