• Used Business Objects and SAS programming language to analyze data, automate tasks.• Member of project teams tasked with automating and improving efficiency of processes • Design, build, maintain, and analyze spreadsheets to monitor Personal Lines Division lines of business.• Technical writer; maintain procedure manual; research, test, collaborate with peers and management; SME for Support Specialist I procedures.• Expanded and revised two complex procedures.• Worked with supervisor to build audit of -0- hazard exterior dwelling inspections, maintain monthly review; expanded report to include analysis pages.• Research errors in inspection process; implemented audit; educate peers.• Helped Agents understand high value dwelling valuation calculations.• Support Assigned Risk Auto Underwriter; preview and code applications, process policyholder communication.

• Increased team to 26 volunteers, providing reading support to 100+ students in 6 classrooms.• Recruit employee and retiree volunteers; assist with obtaining clearances; manage scheduling.• Stay within budget for holiday party, end of year fieldtrip, and gifts.• Worked cooperatively with Erie Insurance and Pfeiffer-Burleigh staff to restructure program 2 years in a row to meet changing needs of the school.• Designed and displayed quarterly bulletin board.

• Routinely use manipulatives, children’s literature, and SMART Boards to enhance lessons.• Maintain consistency of school guidelines, classroom behavior management, and lesson development; supplement with personal resources and teaching style.• Communicate student progress and behavior with classroom teachers.

• Facilitated small group research-based Tier II reading intervention lessons. • Launched two new programs: 95% Group and Sound Partners.• Designed lesson modifications to benefit the specific needs of the students, while maintaining the integrity, structure, and explicit instruction of the programs.• With other team members, administered school-wide DIBELS benchmark assessments.• Performed regular DIBELS Next progress monitoring assessments (FSF, PSF, NWF, DORF).

• Increased student proficient and advanced scores in 4Sight Benchmark Math and Reading Assessments.• Independently completed short-term and long-term lesson planning aligned with PA standards; integrated technology into all curriculum areas.• In a Balanced Literacy framework, implemented Guided Reading, word study, and Writer’s Workshop.• Differentiated lessons and assessments to accommodate learners with IEPs and diverse learning styles.• Held Parent-Teacher Conferences and maintained classroom webpage to communicate with parents.• Collaborated with ESL and Special Education teachers, literacy aides, and teaching assistant.• Participated in IEP, Grade 3 writing curriculum, support team, in-service, faculty, and planning meetings.• Learned electronic grading system, entered grades, completed report cards.• Developed and implemented behavior management plan; taught character education lessons.