• Lead a team of six US based end to end title managers who oversee projects from planning and mastering kick-off through servicing completion and invoicing.• Monitor quality and team success to consistently achieve high metric scores for On Time Delivery and Right First Time. The teams consistently exceed the minimum requirements according to Disney Scorecard benchmarks.• Coordinate with internal stakeholders to develop operational improvements when a negative trend is identified or flagged by the customer. • Collaborate with key stakeholders to outline new workflows to boost Deluxe revenue and client satisfaction, including Leadsheets and Neutral audio tracks needed for dub creation.• Work closely with internal partners to successfully complete Disney Vendor Partner Assessment Audits.• Work in partnership with Deluxe and client finance teams to close out year-end billing.• Weekly meetings with executive leadership to provide updates related to the status of the account.• Weekly meetings with Deluxe global teams in EMEA and APAC to align on global client and Deluxe initiatives.

• Led a team of three Account Directors with indirect reports of up to 30.• Key player in implementing Disney workflow changes including development of a true end-to-end project management workflow (including schedule planning and validation, cost estimates, mastering, subtitling, dubbing, servicing, Audio Description, metadata & artwork, invoicing). Collaborated with internal teams to design the workflow to include dub studio vendor self-selection, studio management and quality tracking.• Acted as key stakeholder in Disney rate card reviews, influencing new DOMO rates across multiple services. • Led initiative to provide the client with Vendor QC Trends Metrics Reporting by communicating the client goals to internal teams and establishing a process to gather and present monthly metrics to the customer.• Issue remediation and problem solving to address client concerns related to a variety of workflow challenges including timelines and communication challenges, introduction of new workflows.• Managed Disney account transition in 2023, handling cost analysis for WIP projects and organizing cancelled orders.• Supported team through reduction in force exercises, focusing on change management, emotional support and maintaining team morale.

• Key stakeholder selected to build a team to manage end-to-end localization and servicing for high profile content for the launch of Disney+. Preparation for the launch included collaboration with the client and internal teams to build out workflows and timelines, creating revenue projections and org structure proposals and providing weekly updates to Deluxe executive leadership regarding the project progress.• Recruited and trained a team to manage D+ Originals projects. The team began as a three-member project management team in 2019 and increased to 20 managers within two years.• Successfully maintained a high level of client satisfaction reflected by the consistent assignment of high-profile Originals for Disney+ including premiere branded shows from Marvel, Lucasfilm, Pixar and Disney Feature Animation.• Served as a client and internal escalation point of contact when issues arise (unforeseen technical issues, project delays, efficiency problems, team communication failures, client expectations not met). Responsible for formulating a plan of action, re-motivating the team, and guiding them towards the final goal.• Generated weekly forecast reports, month end financial reporting documents and assist with yearly budget creation.• Worked closely with new clients from establishing rates, education on workflows and asset delivery requirements to overseeing the completion of their first project within Deluxe.

• Managed a team of up to eight Account Directors assigned to high-profile accounts including 20th Century Fox, Disney, Paramount, and Warner Bros.• Developed and rolled out a comprehensive training program to be used to train all new Account Managers.• Collaborated with the sales team to create a rate card for independent clients.• Developed a plan to reduce costs in the Deluxe vault by returning unused assets to individual client vault locations. Coordinated the effort with internal departments and client contacts over a period of six months which saved Deluxe 100k annually.

• Built, trained, and supervised account management teams of up to ten direct reports.• Acted as a back-up for the Director of Operations: Point of escalation, attended finance meetings, capacity planning. • Developed process improvements and rolled-out new procedures to the account management team.

• Managed high profile and complex DVD and Blu-ray titles through production to ensure that the final product was delivered on-time and without errors.• Worked closely with clients as well as external and internal vendors to manage asset delivery schedules and project timelines.