Barbara Osiro Email & Phone Number

Nairobi County, Kenya

Catalyzing Africa's Digital Transformation

Nairobi

-Customer data analytics for credit modelling-Customer Experience Analytics for SLAs, Revenue Targets, online campaigns-Liaison Customer Experience and Sales Departments-People Management, customer experience and credit department

Kisumu

-Gathered invaluable consultancy and entrepreneurial experience consulting for Pecho Ltd (Digitizing Customer Experience for Business Growth) and Data Vast Ltd (Data Collection for Precision Agriculture) alongside co-founding Acumen4D (Data for Development) and mentoring the Data students at Moringa School (Career Mentorship) and JKUAT(Data story telling).

Nairobi, Kenya

- Machine Learning Projects: Text classification to prioritize customer network complaints from text touchpoints (SMS, online, surveys)- Analyze data for insights on potential network detractors and improved Net Promoter Score- Data Management Platform – Unsupervised Machine Learning to Identify & attract potential Neon device customers- Lead customer experience automation

Kenya

Responsibilities included:- Driving Customer Value Management through C.A.R.E Customer Excellence program. C.A.R.E - Connectivity, Always in Control, Reward & recognition, Ease of access- Driving awareness on customer excellence (CXX - Consumer Experience Excellence ) & C.A.R.E- Formulating WOWs and tracking technology division commitment to the various customer segments. -Above & Below The Line campaigns to market the network.

Nairobi, Kenya

Responsibilities included: - Marketing the Safaricom network to customers as part of Customer Value Management on network milestones and new initiatives e.g. Netperform, network claims, 4G+ and tracking conversion rate- Technology Division Communication Management; managed the divisional communication strategy (digital and print) - Generated and publish Safaricom technology division content on external and internal platforms. - Timely circulation and publishing of Technology newsletter & tracking reach and engagement metrics- Overseeing relevance, accuracy and timeliness of the technology intranet site content - Supporting technology initiatives in communications & branding e.g. Tecques Circuit Culture program, 47 in 1 CSR, launch of Technology Laboratory, vendor exhibitions, Women in Technology (WIT). - Communications Advisor to Chief Technology Officer. Founded a quarterly digital channel #OngeaNaThibaud for engagement of 6000 staff besides packaging various influence and endorsement messages.- Managing a collaborative self-driven & high performing interdepartmental technology communications team of 20, Sauti Tech. Sauti Tech team was named winner, Culture, Safaricom Technology Division HEKO Awards, March 2017. - Program Management for Project Fahari & Women in Technology. Proactively liaising with 12 team leads to track scheduled tasks weekly, managing budget & documentation. - Event and Communication Management for Women in Technology: consistently ensured smooth flow of all event logistics including awareness/ engagement delivery of at least 60% target groups.

Nairobi

Responsibilities included: - Fully entrusted with managing Safaricom customers via social media point of contact on nearly 99% of the Company products and services. - Persistently championed increased engagement with company pages, growth of online contact points and expansion of company brand including running online campaigns e.g. #SafFunFriday.- Volunteer team champion linking fellow colleagues to management, handling team administrative tasks and entrusted liaison on better customer care strategies. While at it championed for staff wellness particularly healthy living, HIV/AIDS awareness. - A proud company ambassador, I strived to represent the corporate image best way in any undertaking with both internal and external customers & across all segments.

Nairobi

- Public Relations and company image building during Kenya Publishers Association events and industry book fairs- Developed content, researched and edited for regular issues and special sections of publications.

Kisumu

-Fully entrusted to research on the organization transitional changes from founding to its 13 years of existence.-The project involved in-depth investigation for data gathering through fieldwork, questionnaires, document reviews, interviews with founders, stakeholders and community.- Privileged to document this script which was in use as a point of reference for major decisions in the organization.

Masters In Communications- Corporate Communications, Business/Corporate Communications, Cumulative Gpa 3.34

Activities and Societies: Advocate, Social Change and Development in Kenya, Victoria’s Lounge NTV (2017) Advocacy for change.

Certification In Digital Information Technology With Specialization In Data Science, Digital Information Technology With Specialization In Data Science, Certification In Digital Information Technology - Specialization In Data Science

Activities and Societies: Digital Information Technology with specialization in Data science Others: Agile, Scrum, Data Science, Internet.

Information Sciences, Information Sciences, 2Nd Upper Class Honours

Activities and Societies: Class Manager, Moi University Information Sciences Student Association Public Relations Officer, Moi University.