Barbara Osiro Email & Phone Number

Nairobi County, Kenya

Catalyzing Africa's Digital Transformation

Nairobi

-Customer data analytics for credit modelling-Customer Experience Analytics for SLAs, Revenue Targets, online campaigns-Liaison Customer Experience and Sales Departments-People Management, customer experience and credit department

Kisumu

-Gathered invaluable consultancy and entrepreneurial experience consulting for Pecho Ltd (Digitizing Customer Experience for Business Growth) and Data Vast Ltd (Data Collection for Precision Agriculture) alongside co-founding Acumen4D (Data for Development) and mentoring the Data students at Moringa School (Career Mentorship) and JKUAT(Data story telling).

Nairobi, Kenya

- Machine Learning Projects: Text classification to prioritize customer network complaints from text touchpoints (SMS, online, surveys)- Analyze data for insights on potential network detractors and improved Net Promoter Score- Data Management Platform – Unsupervised Machine Learning to Identify & attract potential Neon device customers- Lead customer.

Kenya

Responsibilities included:- Driving Customer Value Management through C.A.R.E Customer Excellence program. C.A.R.E - Connectivity, Always in Control, Reward & recognition, Ease of access- Driving awareness on customer excellence (CXX - Consumer Experience Excellence ) & C.A.R.E- Formulating WOWs and tracking technology division commitment to the various.

Nairobi, Kenya

Responsibilities included: - Marketing the Safaricom network to customers as part of Customer Value Management on network milestones and new initiatives e.g. Netperform, network claims, 4G+ and tracking conversion rate- Technology Division Communication Management; managed the divisional communication strategy (digital and print) - Generated and publish.

Nairobi

Responsibilities included: - Fully entrusted with managing Safaricom customers via social media point of contact on nearly 99% of the Company products and services. - Persistently championed increased engagement with company pages, growth of online contact points and expansion of company brand including running online campaigns e.g. #SafFunFriday..

Nairobi

- Public Relations and company image building during Kenya Publishers Association events and industry book fairs- Developed content, researched and edited for regular issues and special sections of publications.

Kisumu

-Fully entrusted to research on the organization transitional changes from founding to its 13 years of existence.-The project involved in-depth investigation for data gathering through fieldwork, questionnaires, document reviews, interviews with founders, stakeholders and community.- Privileged to document this script which was in use as a point of.

Masters In Communications- Corporate Communications, Business/Corporate Communications, Cumulative Gpa 3.34

Activities and Societies: Advocate, Social Change and Development in Kenya, Victoria’s Lounge NTV (2017) Advocacy for change and.

Certification In Digital Information Technology With Specialization In Data Science, Digital Information Technology With Specialization In Data Science, Certification In Digital Information Technology - Specialization In Data Science

Activities and Societies: Digital Information Technology with specialization in Data science Others: Agile, Scrum, Data Science, Internet.

Information Sciences, Information Sciences, 2Nd Upper Class Honours

Activities and Societies: Class Manager, Moi University Information Sciences Student Association Public Relations Officer, Moi University.