Reporting directly to the Strategy Development Director with a matrix reporting line to the Regional General Manager for the UK and Nordics, responsible for improving the customer experience by simplifying and improving our processes and systems through the development and implementation of Honeywell Operating System (HOS) Gold requirements across the region. Strategy Deployment using the X Matrix to help the UK & Nordics regional leadership team define and deploy the Regional and District X Matrices and provide advice and guidance on the development of the X matrix to the P&L owners of the business.Support the District General Managers in deploying SIOP (Sales Inventory Operations Planning) and facilitate the DGM’s to own and be accountable for SIOP in their districts as a key business process and tool. Provide training and guidance on the use of SIOP and drive adoption of SIOP.

Reporting directly to the Strategy Development Director, identify initiatives to grow the business, improve efficiency and increase operating income. Identify initiatives, working with top level leadership to gain support, present findings of feasibility studies, progress through program utilising proven methodology, gain acceptance from key stakeholders and business leaders, financial modelling and secure investment funding. Presentation to various work councils including the European works council and following approval, implement the improvements. I have led programs identifying processes that can be transferred to an offshore shared service centre from point of identification to post completion. This can be on a “lift and shift” basis or may require process re-engineering prior to transfer. The programs I have led have been for all countries across UK, Central and Southern Europe and working on a pre-SAP business support centre implementation for Russia, Kazakhstan and Turkey. I have also led pole functional restructures in the Service maintenance support teams, finance and working capital functions.

Matrix manager over projects administration UK wide and escalation point for project managers. Responsible for defining requirements and full testing of new processes, subsequent roll outs across the UK, identifying best practice and ensuring compliance to current processes. Produce monthly scorecards for each administrator and quarterly spot checking of all process on a sample basis. Identifying problems, establishing their root cause and then implementing identified improvement across the projects business. Monthly reporting to senior leadership on month on month improvements made.

Reporting directly to the District General Manager and as part of the leadership team with 18 direct reports. The role involved recruiting a new administration team to support this district in the Leicester area along with existing teams in Birmingham, Bracknell and Bristol. My duties were to motivate, coach, support and performance manage the service, projects and sales administration functions for the Midlands/South West. Responsible for provision of key metrics including Revenue, Escalations, cost control & compliance, and use of the front office service management system. Attend all Honeywell district leadership meetings and take part in yearly construction of AOP and forecasts. Attend all strategy meetings and provide the necessary support to achieve required results.

Part of the business strategic goals was to replace the multiple internal systems with SAP across all locations globally, using the UK core business as a pilot prior to implementation across the globe. The project objectives were to design, develop, and implement common business processes based on a single enterprise resource planning (ERP) system – SAP and to apply processes across all regions and businesses (initially in the UK) to create functional excellence in IT, integrated supply chain, order management and finance. Worked as Data lead reporting directly to the CP/S Process Leader, and I was responsible for identifying master data needs and driving the business for the provision of clean data for conversion to all master databases.

Recruited new team to provide financial support to London and South East region.

Manage the Administration, Purchasing and Finance teams in the Hemel Hempstead and Scunthorpe offices. Select, recruit and train all staff in these areas. Provide Key Performance data to the senior leadership team for all business critical processes. Ensure maximum revenue is achieved with minimum costing. Provide accrual information to Finance and complete all revenue forecasting for the region. Office facilities Manager at the Hemel Hempstead and Scunthorpe branches including all aspects of managing the building premises lease agreements, hire of cleaning staff and ensuring buildings met appropriate standards for fire regulations, oil waste storage and warehouse safety at the Scunthorpe location.