Barbara Parks Email and Phone Number

Currently on leave of absence. Will return to school Fall 2012 with 9 classes til graduation.

Client new hire training on corporate travel policyQuality Control and ticketingBook travel reservationsResolve billing disputes with vendorsNegotiate hotel discounted rates Negotiate meetings contractsManage client information on unused tickets and hotel discounts.Responsible for keeping client account information current

Supervised 9 agents and daily office operationsCorrect accounting error reportsImplement training and office procedures to improve productivity and reduce errorsSupervise call volume, hold time, talk time, abandoned calls, and schedule adherence via Hi Path ObserverLoad negotiated fares into Worldspan System via SecuRate Air PlusBuild and update office macros and scriptsOrganize and head staff meetingsIdentify and resolve functionality issues with Worldspan system

Monitor all reservations for correct corporate policyVerify proper application of airline negotiated ratesCheck reservations for all required documentationIssue all agents airline tickets via Worldspan systemAdvise agents on proper exchange documentation

Monitor all reservations for correct corporate policyVerify proper application of airline negotiated ratesIssue all airline tickets and exchangesTrain new employees on policy, negotiated rates, and the Apollo and Sabre systemsSet up agent evaluations with recommendations on procedures to reduce errorsCorrect accounting reportsBuild and update informational profiles

Book international, domestic, and VIP travel reservations for Glaxo Smith Kline.Build and update informational profiles

Research facilities and negotiate rates for meetings Negotiate group rates and zone fares with airlinesArrange ground transportation for attendeesBook air travel and quality control for meeting department via Apollo systemAttend meetings to coordinate services on site

Book cost effective travel for IBM employeesResolve client service issues Investigate fare discrepancies for MAX error report Built and updated client profiles Process travel requests for American Express employees Coordinate and plan familiarization trips for employees Team lead backup

Book travel for corporate clientsReconcile ARC and account savings reportsQuality control and issue tickets for three off site offices

Book travel for employeesPlan and coordinate meetings