Dit Systems Technician Ii-Sr17 H
CurrentAssisted end users with systems, network, hardware, printers and software problems. • Created Outlook e-mail profiles.• Deployed and tested software applications. • Documented all issues in assigned software ticket application. • Followed problems to a timely resolution.• Create and maintain desktop images and profiles. • Perform network and PC installation, troubleshooting, maintained and resolve any related problems. • Maintained Helpdesk support, including but not limited to Password resets, created accounts.• Delegated Disaster Recovery System by executing, monitoring and testing system recovery.• Trained end user in work area needs and development.