Barbara Peres Email & Phone Number

Manaus, Amazonas, Brazil

Key Responsibilities:- Analyze and resolve complex network issues, identifying root causes and implementing effective solutions.- Configure and manage Cisco L2, L3 switchs and WLC to ensure optimal network performance and security.- Administer and troubleshoot computer and network problems, providing prompt and efficient support to users.- Prepare detailed technical reports documenting network issues, solutions implemented, and performance metrics.- Analyze supplier contracts to ensure compliance with technical requirements and negotiate favorable terms and conditions.- Collaborate with suppliers to resolve technical issues, ensure timely delivery of services, and maintain positive relationships.- Provide exceptional user support, addressing inquiries promptly and effectively, and resolving issues to their satisfaction.

Manaus, Amazonas, Brazil

I worked at the Manaus Factory as a Support Analyst with the responsibilities of:- Manages, identifies and records troubleshooting in knowledge base platform;- Asset management of PC workstations and laptops;- Reception and customer service via support channels (WhatsApp, Tickets, etc.);- Internal support to Factory and Administrative areas;- Provide IT support for devices including PC workstations/laptops and Cloud PC (Azure);- Registration, tracking and return of requests;- Troubleshoot inquiries in a timely manner guiding technical and non-technical users through the problem-solving process. Escalate incidents to other technology departments when appropriate;- Identify ticket trends and potential wide-spread issues collaborating with leaders to resolve and partnering to take proactive action to reduce future occurrences.

Manaus, Amazonas, Brazil

CDL Manaus is an entity dedicated to the development of the commercial activity, through the provision of services. The objective and reason for its actions are in constantly seeking to improve the quality of the services provided, with organization and technology. I worked in this entity being responsible for: - Ensure the operation and monitoring of IT environments;- Manage and maintain the integration of the internal environment with third party systems;- Support the internal team with IT support;- Assist in the administration and maintenance of servers, seeking to ensure the full functioning of the network, applications, and domain;- Monitoring and administration of the backup and firewall;- Participate in the analysis, study, selection, planning, installation, implementation, and maintenance of software and technological projects;- Monitoring the action plan and work plan;- Promote and implement actions and procedures to comply with LGPD and ISO/IEC 27001/27002;- Search and present new technologies that suit the entity's needs.

Manaus, Amazonas, Brazil

I worked in this entity in the IT department performing the job of: - Answering tickets;- Remote or on-site helpdesk for employees;- User registration in ERP and other entity systems;- Creation of user creation and maintenance of access permissions;- Support and guidance to members who have integration services with the SPC;- Conducting contact with suppliers to deal with errors in applications;- Preventive and corrective maintenance in Hardware and Software;- Research of equipment and software;- Support in meetings and video conference rooms;- Preparation of operational procedures documents;- Monitoring of backups and restores;- Configuration of stations computers using a VPN;- Elaboration and maintain internal knowledge base.

Manaus, Amazonas, Brazil

I had the opportunity to do some supervisory activities because the supervisor at the time was on maternity leave and she entrusted me part of the task together with the Analyst. I was responsible for:- Management of the area's indicators process;- Monitoring of team activities;- Monitoring of some projects;- Monitoring of demands;- Implementation of Work Plans;- Monitoring of compliance with the Information Security Policy;- Accountability.

Manaus, Amazonas, Brazil

Kaely is an Amazonian company that issues Digital Certificates for Individuals and Companies. It is a company present in the North of the country, with 7 units in Manaus, 9 in the interior of Amazonas and one in Pará.In this company I worked with sector management and technical / IT support for its units, performing:- IT sector management: developing the security policy, service catalog and control documentation.- Maintenance and configuration of computers and notebooks- Installation and configuration of software, printers, scanners, biometric readers and digital certificates- Planning and elaboration of posts on Instagram and other designer services when necessary.I also worked in support for customers who purchased their certificates, performing their installation and solving problems that occurred in their installation or failure, service that is performed by phone or remotely.

Manaus E Região, Brasil

I worked in the Information Technology Coordination sector, being responsible for providing user support, performing maintenance and necessary updates in hardware / software. In this body I had the opportunity to add new knowledge, such as: - Know and configure a camera surveillance system; - Know and configure a Windows Server; - Obtain greater knowledge in management, with the learning of good practices in the IT sector; - Know new systems and improve my knowledge in the area acquired previously. - Opportunity to develop a Security Policy, Service Catalog, configure the GLPI system and map actions following the best practices of MPS.BR level G. ✔Main lesson: Valuing good management, with good IT practices. I learned that support and knowledge in the area lead to an organized and strong team / sector.

Manaus E Região, Brasil

At SEAP I got my first experience in technical support. I worked in user support in the IT Management sector, performing the maintenance and installation of software / hardware. I obtained the opportunity to learn in the area, knowing and carrying out the activities of:- Maintenance on telephone lines;- Systems configuration;- Perform structured cabling;- Configuration and addition of users in Active Directory - AD;- Call management (GLPI);- Remote attendance (NetSupport).✔Main lesson:Knowing how to use all the components and rationalize, since it was a sector with few tools and materials, I learned to reuse parts from a computer and look for various solutions.