Barbara Petersen Email and Phone Number
Barbara Petersen work email
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Barbara Petersen personal email
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As a customer-centric professional with a strong focus on business outcomes, I prioritize and analyze customer experiences to drive value, enhance satisfaction, and reduce churn. By leveraging data, relationship-building, and collaboration, I not only foster customer loyalty but also create opportunities for revenue growth and long-term partnerships. My goal is to continue delivering impactful solutions that align with both customer needs and organizational objectives, ensuring successful communication and sustained, mutually beneficial relationships.SKILLS:Team LeadershipStaff ManagementCustomer ExperienceBusiness DevelopmentCustomer EngagementStrategy DevelopmentInside SalesTechnical SupportCustomer AcquisitionRetentionRelationship ManagementOnboardingC-Suite CommunicatorTECHNOLOGIES:G-SuiteDriftHubspotSlackMicroSoft OfficeDropboxTrelloSaleforceCRMZoom
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Member Board Of Directors - Awards & Recognition Program Co-ChairWorksite Wellness Council Of Massachusetts Sep 2023 - PresentMassachusetts, United StatesSpearhead operations, strategy, and project management for an annual awards program with a $10K budget, recognizing excellence in worksite wellness.Delivered a successful 2023 event, honoring 30 winners in front of 100 attendees, while optimizing event logistics and stakeholder engagement. Drive cross-committee collaboration by streamlining communication, ensuring alignment on goals and timelines. -
Member Board Of Directors, Marketing Committee ChairpersonZebra Crossings - Camp And Programs For Kids With Chronic Health Conditions Jan 2023 - PresentNew Hampshire, United StatesLead marketing efforts to enhance brand visibility for a community supporting children and families with chronic health conditions.Expanded social media following by 10% through targeted campaigns and consistent content strategies.Improved testimonial capture through QR code integration and event highlights, enriching donor and participant engagement.Facilitate monthly committee meetings to align strategy, drive collaboration, and measure progress.
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Customer Success Project ManagerMass Technology Leadership Council Mar 2023 - Jan 2024Lexington, Massachusetts, United StatesRevamped membership renewal operations for 250+ members, improving efficiency, communication, and revenue retention.Designed and implemented a risk management framework and escalation protocols, enhancing organizational resilience and client satisfaction.Managed a portfolio of 70 SMB clients, generating $420K in annual revenue while nurturing executive stakeholder relationships to boost product adoption. -
Membership Engagement DirectorSouthern District Ymca / Camp Lincoln, Inc. May 2021 - Sep 2022Exeter, New Hampshire, United StatesDeveloped, analyzed and forecasted department budget of $1MillionPrepared and analyzed monthly membership analytics for strategic planning and forecastingNegotiated and managed 15+ community partnerships, driving 85% growth in this revenue streamCreated and led quarterly initiatives to increase membership resulting in 20% increase in membership revenueLaunched new CRM becoming primary stakeholder for staff training, analytics and operationsCollaborated with marketing to develop customer centric assets and strategize marketing calendarsCreated and launched 3 - 5 member programs quarterly to facilitate engagement and 85% retentionCreated, implemented, and managed new member onboarding processes and communications utilizing automation and collaborationManaged childcare department and 6+ staff to increase member retention through confidence and reliability of care -
Customer Success ManagerMass Technology Leadership Council Jan 2020 - May 2021Greater Boston AreaAchieved 80% renewal rate during the pandemic by establishing and managing a deferred membership programManaged book of business comprising 50+ companies including onboarding, engagement, escalation and renewalDeveloped targeted member communications via email, phone calls and newslettersBuilt and managed partnership with a local broadcast media outlet to highlight member stories and provide added visibility to their brand and increase member value Consistently engaged with members C-suite to facilitate engagement and build relationshipsCreated and launched a unified monthly messaging campaign to all key accounts resulting in streamlined communications and efficiency across all team members
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Membership Development SpecialistMass Technology Leadership Council Jan 2018 - Dec 2019Lexington, MassachusettsIncreased revenue by 20% YOY by upselling sponsorships through communication campaigns, relationship building and effective follow-upIncreased membership by 20% (80+ new members) through successful sales pipeline management including lead generationDesigned and implemented a new quarterly member relationship coffee hour to affect member adoption and visibility
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Fitness AssociateRiverwoods Apr 2009 - Jan 2018Exeter, NhCoordinate resident personal training needs; streamline the intake process, develop appropriate documentation and interface with healthcare when necessaryDevelop and implement exercise programming, through market research, for residents with movement disorders including Parkinson’s diseaseEmerging leadership program graduate; explore, develop and expand leadership skills -
Small Business OwnerTone | Fitness For Life 2005 - Jan 2018Exeter, NhDeveloped and implemented a training program for 150+ female high school athletes to prepare for their autumn sportDeveloped and implemented a coaching program for over 200 beginner runners building a community of health and wellness practitioners to support the runners -
Account Manager/Technical Service RepresentativeMillipore Dec 1994 - Apr 1997Bedford, MaSupported customers in the analytical life sciences division as an account manager and technical service representative. Responsible for a book of business; upselling, renewals and contract negotiations.completed Karrass "Effective Sales Negotiating" seminar -
Inside Sales RepresentativeNova Biomedical Jun 1990 - Dec 1994Waltham, MaManaged over 600 hospitals to qualify leads through cold calling and relationship buildingIdentified key decision makers within the clinical laboratory, ICU, OR and anesthesia departments
Barbara Petersen Skills
Barbara Petersen Education Details
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Clinical Laboratory Science/Medical Technology/Technologist -
Physical Therapy Technician/Assistant
Frequently Asked Questions about Barbara Petersen
What company does Barbara Petersen work for?
Barbara Petersen works for Worksite Wellness Council Of Massachusetts
What is Barbara Petersen's role at the current company?
Barbara Petersen's current role is Customer Success | Relationship Manager | Project Manager | Member Engagement.
What is Barbara Petersen's email address?
Barbara Petersen's email address is bp****@****src.org
What is Barbara Petersen's direct phone number?
Barbara Petersen's direct phone number is +160377*****
What schools did Barbara Petersen attend?
Barbara Petersen attended University Of Massachusetts At Lowell, Becker College.
What are some of Barbara Petersen's interests?
Barbara Petersen has interest in Photography, Nutrition, Running, Skiing.
What skills is Barbara Petersen known for?
Barbara Petersen has skills like Personal Training, Strength Training, Fitness, Operant Conditioning, Injury Prevention, Strength And Conditioning, Nutrition, Wellness, Exercise Prescription, Endurance, Wellbeing, Wellness Coaching.
Who are Barbara Petersen's colleagues?
Barbara Petersen's colleagues are Kathleen Hewes, Mph, Ms, Rd, Ldn, Cwpm, Kirsten Wright-Cirit, Cwp.
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