Barbara Phipps Email & Phone Number

Accurately reviewed and processed incoming enrollment information, whether it be additions, terminations and changes. Ensured that all applications were entered consistent with carrier performance standards regarding quality and timeliness. Researched and accurately processed any necessary retroactive adjustments. Assisted with reconciliation tasks and other administrative duties.

Baltimore, Maryland Area

Resolved enrollment and rate discrepancies at the subscriber level as identified from the carrier billing statements, census and monthly discrepancy reports. Reviewed assigned carrier's billing statements in a timely manner, while addressing and following up on all discrepancies identified. Maintained and updated specified carrier spreadsheets on a monthly or as needed basis. Performed subscriber level audits at the group and carrier level as requested.

Enrolled subscribers and dependents for all business in a timely manner to meet the corporate objective of the issuance of timely and accurate ID cards. Processed terminations, coverage level changes, and other forms of subsequent enrollment activities for both paper and automated enrollment accounts. Resolved enrollment errors and reports in accordance with corporate guidelines. If account installation and enrollment are integrated, performed basic account installation functions, including review of group setup documentation, simple group structure setup, and coding on enrollment system. Handled phone and written inquiries from GA, brokers, and member service representatives related to enrollment. Worked closely with the Benefits departments of each of my groups to be certain their insurance benefits were accurate and processed timely. Assisted other associates in the department as a senior technician with questions and issues related to enrollment.

Timonium, Nd.

Medi -Carefirst Senior Member Service Representative, 1997-2000¦Acted as an liaison between members and providers¦Defined benefits, clearly to members. Investigated claims for members who received bills for services rendered by providers. Assisted customer service representatives in transferring members to requested primary care providers and processed transfers in the system to generate new cards for the members. Assisted the enrollment department and advised them of acceptable sites for new members coming into the plan. Kept the entire department informed of all network changes.