Taking responsibility for all the admin and people experience processes within the offices of Milan and Istanbul to ensure consistently high levels of service, profitability and compliance. Responsible for managing cross-functional projects and organizing them in such a way that they pull together to achieve set goals. Duties:- ADMIN AND FINANCE: responsible for managing administration and finance in both our Milan and Istanbul offices and report on all financial matters. In particular:* accounting via Microsoft Dynamics, * payments and remote banking in Euro, Turkish Lira and NZ Dollars* expenditure analysis, forecast of expenditures * bank reconciliations in Euro and Turkish Lira* cost reduction strategies* Overview of asset registers in Milan and Istanbul offices and of the contract registers* Office equipment (purchases, procurements, replacements and maintenance)- PEOPLE&CAPABILITY AND WELLBEING for both our Milan and Istanbul offices. In particular:* Operational Excellence* Overviewing of HR in cooperation with local lawyers and payroll advisor to ensure compliance with local Laws and NZTE policies/requirements* Health and Safety and Wellbeing, Team Building, Team activities, People&Capability, * Wellbeing Ambassador for Europe* Culture champion and Employer Branding* Internship Programme management* Oversaw daily office operations for staff of 4 employees in Milan and 2 in Istanbul* Safety and Security, also from a Consular/MFAT perspective* Emergency Management and Business Continuity - CONSULAR DUTIES: in my capacity of Consular Officer I provide notarial services in cooperation with NZ Embassy in Rome, provide logistical support to organize Functions, Visits, missions and conferences.- NZTE EVENTS: logistics, project plan, budget, venues, catering, liaison with Marketing and with Creative Hub for use of design, copywriting, filming.Ensure compliance with insurance, legal, H&S obligations; track costs, ensure payment of invoices.

Basically I had been involved in 3 main projects:- I have contributed to create the new service "Multi-functional bureau for foreign citizens"​ set up to manage all the procedures and relationship to welcome foreign citizens in Italy. - Also, I have overviewed the "Internship Office", preparing the monthly reports, the relationship with the interns, the promotion with the companies etc. - I have contributed to develop and implement the new service of Recruitment promoted by the Province of Milan for companies., including screening of curricula and matchingDuties:* Completing, updating the internal system with Hiring, Termination, and variation communications* Reports and data analysis* Helping companies to find suitable candidates to fill their vacancies.* Making phone calls to candidates who are judged to be eligible.* Conducting phone interviews with prospective candidates.* Describing the work duties, salary and benefits of a particular vacancy.* Doing background checks and verifying the references, work experience and academic qualifications of applicants. * Screening, testing and assessing candidates.* Developing a relationship with interviewees.* Receiving and reading through the CVs that job seekers have sent in* Arranging interviews with candidates who have been short listed for a position.* Drawing up short lists of suitable candidates.* Giving companies advice and guidance on appropriate pay rates, training and career development.* Building own database of companies and contacts

Able to work independently and use in-house resources to maximize customer satisfaction. Reliable and dependable, with a special talent for managing high volume work. During the 5 years at the airport I learned to have a solution before having the problem. I have learned to be always ready to face everything everywhere and anyway.Professional highlights:* Functional knowledge of flight management protocols aimed at providing accurate knowledge.* Comprehensive knowhow of modern ticketing and reservation booking procedures.* Great proficiency in airline related software ARCO.* Capable of providing customer recognition to frequent flyers through individualized contact.Core Competencies:* Ticketing systems – Reservation protocols – Customer service * Check-in procedures – Boarding and deplaning – Agent handling * Safety precautions – Push-back equipment – Ground security * Cooperative attitude – Communication – Flight announcement * Provide clear, brief and considerate information for the traveling public* Monitor particular needs passengers and individual effects in airport* Maintain an enjoyable and professional conduct at all times* Attend to wheelchair (carry on/carry off/Stretcher passengers and individual effects and any passenger requiring help)* Assess passenger’s requirements and abilities to utilize the correct mobility equipment* Assist in particular needs of passengers and personal effects to make sure a faultless/pressure free airport experience by means of all facilities at the port* Operate surreys through terminal and parking facilities counting support passengers and individual effects on* Operate paging and statement systems at the gate as necessary* Help disembarking/embarking passengers and individual effects from aircraft through port facility to parking facility