Dedicated sales professional that contributes to the success of the organization sales and is very dedicated to my clients and provide outstanding service throughout the process. The ability to develop long term relationships with clients, giving first class professional service and honest advice enabling them to make sound financial decisions in the sale and purchase of real estate.KEY ACCOMPLISHMENTS:• Coordinate appointments to show homes to prospective buyers.• Compare a property with similar properties that have recently sold to determine its competitive market price.• Complete and coordinate property closing the sales contract process by ensuring all required/legal paperwork and documents are signed.• Confer with escrow companies, lenders, home inspectors to ensure that terms and conditions of purchase agreements are met before closing dates.• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.• Follow up with clients, with email, phone or mail correspondence.• Analyze problems

Successfully manage and oversee the Lockbox Department, directing the entire team toward organizational mandates and objectives. Additionally, trained fellow team members in policy, procedures and federal and state regulatory compliance.

Led cross-functional teams on multiple projects including branch automation, Microsoft suite installations and Pc installation projects. All projects were delivered on time and within budgetary guidelines. Regularly consulted to users, managers and technicians for computing requirements. Efficiently maintained account management relationships and all installations for remote deposit customers.

Productively managed all aspects of the Information Technology team and the Lockbox team, evaluating performance through the review of completed work assignments and techniques. Held regular meetings, facilitated communications, ensured coordination, improving efficiency and achieving corporate mandates. Provide key support in the development and implementation of multiple complex Information Technology projects, including Disaster Recovery. Utilized extensive knowledge of IT infrastructure and applications to develop operational strategies ultimately adopted by senior management. Attend monthly project review meetings with the Core Processor and update key players on all projects. Promote and maintain positive satisfaction for internal users and external customers.

Performed onboarding and oversight of the Lockbox Team. Additionally, assessed computing necessities and requirements subsequently approving requests for information systems hardware, software or services. Effectually managed multiple long range and detailed projects. Served as the facilitator of the Disaster and Recovery implementation team. Regularly liaised between partners and IT department. Oversaw the installation and maintenance and upgrades to all software packages. Recognized as a leader who provided exceptional customer service to the internal customers, fulfilling needs quickly.

Established and manage the bank’s Director Check Imaging/Archive system focused on achieving a paperless bank. Served as the administrator of internal and external banking imaging systems as well as Project Manager on banking systems. Oversaw all aspects of electronic banking – bill payment setup, mobile banking, debit cards, electronic check conversion and pay by phone systems. Proven ability to liaison between partners and Information Technology teams to achieve company goals. Completed client installations and demonstrations both remotely and on-site. Knowledge of polices methods, and procedures of information technology, and personnel policies and procedures.