Providing technical assistance and support to end-users, diagnosing and resolving hardware and software issues, ensuring the smooth operation of computer systems and networks. This role involves responding to support tickets, troubleshooting technical problems, configuring and maintaining IT infrastructure, and delivering excellent customer service.

Management and optimization of cloud infrastructure within the Amazon Web Services (AWS) ecosystem.EC2 Instance Management; Storage Management (S3); Automation with AWS CLI and SDKs (e.g., boto3 for Python); Managed Services with Lambda and API Gateway.

As a Tax Assistant in Finance, I supported the preparation and submission of tax returns ensured compliance with tax regulations. My role involved gathering financial data, assisting with tax audits, and providing administrative support for tax-related tasks. I utilized my familiarity with tax laws, attention to detail, and strong organizational abilities to manage these responsibilities.