Moderator and primary technical resource for web conferences by providing coaching and troubleshooting support to internal and external users. Prepare and host web conference sessions in Adobe Connect/WebEx Create and update courses using Net Dimensions Learning Management System (LMS)Coach facilitators on software use and best practices in web conference deliveryCreate and revise processes and/or materials relating to education delivery and the use of the web conference softwareDesign training that builds capacity through interactive activities, Assess course effectiveness through testing and application

• Create LEAN processes for maximum efficiency while reducing unnecessary steps, still ensuring the end product quality is equal or better• Create and manage education reports, providing summary on a quarterly basis used by management to plan future training needs• Use JavaScript to update and manage eTraining Aid annual changes, including new interRAI assessments• Apply Instructional Design to asynchronous eLearning products using Microsoft Office Suite• Document processes for using Adobe Connect within HCC, providing the team with clear instructions in the software navigation, technical troubleshooting, event set-up and recordings• Manage education planning annual schedule, working collaboratively with all teams within HCC and Education • Test PowerPoint presentations in Adobe Connect to identify any errors or unsupported formatting; corrected formatting• Revitalize HCC Open Forum into a client-focused format; manage the quarterly delivery of these sessions, including supporting Adobe Connect, organizing the dry runs, meeting operations and resources

The Client Service Coordinator (CSC) is responsible for supporting the operational and logistical activities for the Home Care and Continuing Care Reporting Systems (HCRS and CCRS) including facilitating and coordinating education and client support related to HCRS and CCRS products and services. Working with an interdisciplinary team, the CSC is responsible for providing client support and education related to HCRS and CCRS products and services. The CSC also supports activities related to system changes for HCRS and CCRS.

Responsible for the coordination of resources for Educational workshops, videoconferences, web conferences and teleconferences. The incumbent will also be responsible for the training and instruction of the Admin Team staff through one-on-one and group education sessions. The Senior Education Assistant, Logistics, will also be the main point of contact for faculty training, troubleshooting and support as well as all of the department’s finances.

- Coordinate Instructor lead & Web base training for 21 departments, 800+ Staff drawing from a team of 7 trainers and additional resource of mentors- Create and Document all process for each responsibility of the Training Coordinators’ position, bring 3 remote locations to one standard- Process Training Requests submitted ensuring training material is accurate and available, requirements for tools are obtained and training completion deadlines are met - Work with various departments to continually identify and improve curriculum needs- Organize tool & account login access for all employees at 2 independent locations- Attend weekly Department specific Operation meetings with clients to deliver training completion reports and answer all training related inquiries- Maintain Training calendar detailing information on all current and 2 month forecast training and report weekly to all internal and external departments- Reporting of Current month and 3 month Forecast training cost estimate to client

Technically support hardware and software for Compaq and HP commercial and consumer products including laptop, ipaq and desktop systems.

Technically support hardware and software for Compaq products for both commercial and consumer clients

Adult Education Instructor System Analysis and Design instructor for Adult CurriculumPublic Relations Liaison for Microsoft Certification Programs Presented recruitment seminars, tests and interview potential clients for MCSE and MCSDcertification classes