Support Cintas' Fire Division transformation to SAP's integrated platform and be an agent of change management. - Develop training materials that will be used during the system rollout and ongoing reference- Provide training to partners on-site and virtually on how to use SAP business software to properly perform their job functions and transactions efficiently in SAP.

Continued the focus on new partner onboarding and development, ensuring we deliver a world class onboarding experience for new partners. Coordinated and facilitated ongoing training for all partners to include development of monthly workshops and targeting training for groups as well as individuals.Data analytics to improve margin and processes, partnering with partners at all levels in the organization to accomplish the goals.

Developed and oversee the new partner Onboarding Program and partner training program Developed and implemented detailed onboarding and training program for new partners to include coordinating effortswith management on training schedules and follow up with new partners up to 180 days post training Review and analyze training trends including distribution of surveys to new partners, data analytics provided toleadership with action items and suggested process changes Develop, schedule and conduct monthly operational workshops for all partners at both FNA locations, facilitatedmonthly technical workshops at F90 for all partners Review and analyze process improvements to the overall partner training experience and provide recommendations toleadership Managed team assigned to two accounts to ensure the customer’s contract requirements

Managing assigned accounts, developing relationships, and fostering opportunities for new business.- Meeting deadlines per customer request and performing on demand/emergency requests.- Making heavy outbound calls and answering inbound calls, to prospective affiliates and customers and documenting correspondence.- Operating in a fast paced, high pressured environment with high volumes of workload at times.- Coordinate services with affiliates to ensure customer’s needs are met to keep them compliant to fire protection regulations.- Negotiating with affiliates and customers for terms and pricing of services to ensure profit and margin are in line with department’s goals.- Proficient use of MS Office to include Word and Excel.- Multi-tasking multiple assignments in a fast paced environment - Customer satisfaction driven and focused.

Supervise team to ensure appropriate follow up of clients to support the dealerships sales goals. - Hired, trained and developed team using techniques of Proactive Dealer Solutions.- Identified and overcame obstacles to the sales process.- Scheduled solid appointment to drive traffic in the dealership.- Initiated and implemented assignments to generate or renew clients’ interests.- Effective communication with Sales Managers to increase sales.- Problem resolution with clients.- Multi-tasking multiple assignments in a fast paced environment - Use of MS Excel to create sales reporting for management.- Negotiations with customers on pricing and appointments.

Responsible for sales and maintenance of the Antonio Melani department within the store resulting in a sales increase of 6%. - Maintained a customer base of up to 700 clients, effective communication with the top clients for events and specials to generate sales. - Effective visual merchandising and daily maintenance were critical success factors. - Achieved Employee of the Month, September 2012.- Customer service focused

Entrusted to oversee loss prevention operation for retail pharmacy and healthcare services organization that employs more than 200 thousand personnel and generates more than $50 billion in annual revenue. Control loss prevention in territory that; parts of PA. Supervise 14 regional loss prevention managers and 1 analyst and manage $3.9 million operating budget.Developed policies and initiatives that resulted in $6.6 million shrink reduction in 2.5 years.Realized $3.4 million loss reduction in 2008 against goal of $1 million by incorporating innovative initiatives in top risk categories.Devised policy on operating standards and effectively trained store managers and detectives, resulting in increased profitability.

Charged with providing training, investigations, interviews, and compliance reviews for nearly 83 locations. Developed value-added loss prevention programs that resulted in significant shrink reduction. Supervised area store detectives.Developed and implemented company restitution and civil demand programs within 1st year of employment, which were immediately adopted and still in use.Played key role in 30% shrink reduction as result of comprehensive loss prevention programs.Significantly increased profitability and decreased loss by training staff where necessary and setting rigorous accountability standards.