Manage operational services and program solutions to support Ford Pro commercial sales and the Commercial Vehicle Center(CVC)Dealer network. Identify and implement opportunities to reduce administrative waste through automation and process simplification.

Led management of Ford Pro Dealer communications governance process delivering over 270 concise communications to dealership personnel. Coordinated development of news content and articles for monthly Ford Pro newsletter.

Directed successful execution of scoped services for Ford Pro commercial programs - Marketing, CRM, Commercial Vehicle Center (CVC), Police and Accessibility. Collaborated with business owners, agency-partners and internal teams to create solutions addressing ROI and sales gaps.

Managed delivery of program operations including dealership portal, customer website, reports, dealership and field team communications, training guides and marketing materials.

Developed and implemented sales strategy to prospect new clients using Salesforce to manage pipeline and contact history. Leveraged automotive experience, industry trends and best practices to create unique solutions for new clients.

Account Manager, Automotive - Primary point of contact for automotive clients, translating client needs into specifications for technical, contact center, creative and operations teams. Managed execution hurdles to solution and implemented cost reduction strategies.Senior Program Manager, Ford Motor Company - Managed client deliverables through strategic planning, prioritization, and collaboration with cross-functional teams.

• Account Manager, Contest & Incentives - Coordinated initiatives increasing vehicle market share, managed key initiatives for National Dealer Council, and directed finance initiatives supporting new Ford and Lincoln vehicle launches.• Program Manager, Leasing - Executed programs increasing Ford Credit’s lease market share, customer satisfaction, and auction performance. Created Red Carpet Lease early termination programs, relaunched wear & tear product, and modified dealership training program.• Marketing Manager, Service Contracts – Designed and implemented Dealer and field sales team incentive programs and created on-line system for managing competitor benchmark analysis.• Business Development Manager, Finance & Insurance Products – Managed sales relationship and objectives for 50 Ford and non-Ford Dealers, conducted in-dealership sales observations and conducted in-dealership and national training.