Arrow2 LLC helps nonprofits identify and operationalize metrics to measure performance, aligned with their Theory of Change, to improve program management and demonstrate impact. This includes but is not limited to strategic planning, outcome and KPI identification, development of data management principles and definitions, identifying business process changes required, and creating data system requirements and use cases, all of which leads to system implementation with an IT partner. This work also often includes a process of culture change required to make the implementation work. Culture change is assisted in turn by training and coaching staff.