Barbara Ritchie Email & Phone Number

PROJECT MANAGER: Model Office Project- Managed Model Office Project - led to error reduction of 48%.- Developed/managed Project Work Plan (within budget and schedule).- Recruited resources as needed .- Identified business processes issues and implemented improvements. - Developed process flows; automated manual processes. - Identified quality control issues; designed staff training to reduce error rates. - Developed tools for quality reviews.TEAM LEAD: CHIP into TIERS Project- Collected business requirements for Children's Health Insurance project. Project designed to incorporate a standalone system, Children's Health Insurance Program (CHIP) into State's legacy system, Texas Integrated Eligbility and Reporting System (TIERS). - Developed initial Project Work Plan.- Recruited additonal resources to team. - Primary point of contact with technology team for data collection business requirements.- Completed data collection business requirements.

- Consulted on the Accenture bid response for the Texas Health and Human Services Commission integrated eligibility. $1B Contract awarded to Accenture.- Audited over 150 contract requirements that mandated the scope of work between MMC Group and ACS for the Texas Medicaid contract.- Managed the hiring and staffing of the Texas Medicaid Surveillance and Utilization Review Unit designed to detect provider fraud and abuse. - Managed financial recoveries exceeding $1M for State fiscal year 2004.

Consulted on the Texas Medicaid bid response for Accenture. - Bid award made to ACS and Accenture for $500M contract.- Consulted on multiple public and private sector client opportunities. Services included project management, business development, RFO proposal development, proposal responses, strategic business planning, technical recruitment and strategic vendor alliances.

Managed internal agency operations as the Deputy Executive Director, with 1,100 staff in 27 offices. - Managed day to day operations through 9 key managers. - Managed biennial budget of $100M, and interfaced with Texas Legislature on budgetary issues. - Outsourced local area and wide area network management. - Outsourced desktop seat management and reduced staffing by 20%. - Served as agency's Information Resource Manager. - Managed all technology contracts.- Managed major business re-engineering project to replace 20 year old mainframe system.- Obtained needed technology funding in two Legislative sessions.

Served as the school district's Network Systems and Support Director. - Managed the wide area network (fiber optic backbone) and local area networks to support 113 schools and supervised 55 staff.- Managed wide area network that support 7 other state and city agencies, including the City of Austin's 911 system. - Managed Help Desk supporting approximately 90,000 users.- Managed PC Repair Facility.- Managed technology to support telephony (PBX). - Prepared a Request for Offer for a Systems Integrator and negotiated contract for $30.6M with 8 subcontractors.- Managed all additional projects supported by $52M in technology bond funds.

Systems Analyst. Worked on a number of health and human services projects:- Medicaid Management Information Systems (MMIS) certification for Texas - Integrated Eligibility and Verification System (IEVS) - Generic Worksheet (GWS) for Food Stamp and TANF eligibility- Community Care for Aged and Disabled (CCAD)

Project Manager in the Information Resources Department for the Texas Health and Human Services Commission. Worked on the integration of the wide area network that supported 12 health and human service agencies.

National Director, Health and Human Services Practice- Recruited and developed new business and provided management consulting services to various not-for-profit hospitals, including:- Hospital Sisters Health System, Springfield, Illinois, organization with 13 hospitals in 2 states. Developed 5 year stategic IT plan; presented plan to the Board of Directors, interfaced with the corporate CFO and firm provided resources for 4 years.- Project Manager for team that evaluated the clinical patient care systems and made recommendations for replacement for Barnes Jewish Christian Health System located in St. Louis, MO, an organization with 3 hospitals.

-Managed Project team of approximately 30 agency and contractor staff. - Developed and managed Project Work Plan.- Recruited resources and hired contractors.- Managed the development of the Request for Proposal.- Managed the design, development, testing and implementation of a new Intake system for Adult and Child Protective Systems.- Managed the Training Plan for the new Intake System.- Obtained General Revenue Funding of $30M from the Texas Legislature to match with Federal Funds, resulting in approximately $90M total project funds.- Served on the Federal Council to define the system requirements for national Child and Adult Protective information system. These requirements became known as SACWIS.