Barbara Piper Email & Phone Number

Custom Alterations, Tailoring and Repairs, Custom sewing, specializing in bridal wear, formalwear, hemming, taking in/letting out and any other sewing needs

Northbrook, Il, Us

Northbrook, Il, Us

Strategic planner, with the big picture in mind able to roll out new initiatives while explaining the "why" to get buy in from all associates.Assumed leadership role of Land of Nod store for 6 months prior to closing, utilizing opportunity to train furniture and housewares associates prior to in-store launch.Selected as Store Captain for Crate Card, Mystery Shop and Crate&kids. Responsible for creating training calendar for store team to drive positive results while focusing on the Big Three initiatives.

Northbrook, Il, Us

Oversaw the rollout of Destination Furniture including Custom upholstery- from training to organizing and providing feedback. Supported Design Experts through training and development to initiate Design Studio; design sales exceeded $589,000 and top 5 company performance within first 3 months.Learned systems, policies and procedures at advanced level with ability to teach others.Partnered with Assistant Manager-Furniture Sales to deliver consistent messages to drive results.

• Successfully increased design sales from 19% to 30% to meet company goals; assumed critical District Design Trainer role. • Implemented standards to streamline responsibilities and increase efficiency; partnered with GM and DM to identify organizational and hiring needs.• Exceeded sales goals while meeting budget for seven consecutive months, occupying a spot in the top five within the company in 2014 and 2016.• Achieved President’s Club Bronze level ($350,000+sales) for 2014, 2015 and first half of 2016.

New York, New York, Us

• Selected as District Contest Captain for the top store in district for event sales; accountable for staff coaching and development procedures. • Successfully opened two new factory stores in the Phoenix area; resulting in +25% and +35% sales increase to budget during first quarter.• Facilitated training process for all levels including onboarding of external Store Directors.• Rolled out new JobTrek scheduling tool to market stores; assisted with daily district payroll tracking, reporting results to corporate partners and redirecting stores to meet business objectives.• Created tracking tools for KPIs that were implemented across the district.• Promoted from Associate Store Manager within 4 months.

Seattle, Us

• Responsible for all store functions associated with running a retail store to achieve $10 million in store sales while meeting and exceeding service, membership, customer satisfaction and profitability goals.• Develop, implement and execute short and long term strategic plans that support company initiatives and store vision through delegation to Assistant Managers and Supervisors.• Coordinate monthly district meetings for Store Managers, District Manager and headquarters partners to develop training plans, support company initiatives and impact merchandise selections on a district level.• Work with multiple Store Managers to identify training needs and develop training strategies for Assistant Store Manager and Supervisor teams.• Created new tracking tools that were implemented district-wide to provide feedback to sales and management staff via quarterly review process to improve the employee experience.

Seattle, Us

• Partnered with Store Manager to develop successful Store Operating Plan by combining a balance of driving the business, developing people and celebrating success, resulting in 2006 Store of the Year Award.• Track record of hiring, training and developing top talent. Success includes, developing and promoting three store Supervisors and two Assistant Store Managers.• Created Selling to Women training program for the Colorado Market. Results include increased sales in Women’s and Men’s departments, increased staffing in the Soft Goods department and a more personalized shopping experience for women. This program has been adopted by and is now used in other markets.• Demonstrated leadership in the Mountain District as a Visual Point Person. Partnered with District Visual Merchandiser for Lakewood Re-fixture Project to ensure project was completed on time and within budget. Assisted the company as a Visual Team Leader for Austin-Downtown new store opening and Albuquerque remodel.

Seattle, Washington, Us

• Drove store sales by setting employee goals and leading by example to ensure there was a consistent level of exceptional customer service.• Merchandised the men’s department through use of company direction. Re-merchandised based on item movement reports, product sell through and inventory levels.• Developed key associates through the use of feedback, one-on-ones and continued training.• Supported business objectives by reacting to sales and payroll as needed to meet budget expectations.

San Francisco, California, Us

• Partnered with Store Manager to develop and implement training plans for new managers and supervisors.• Managed the execution of merchandising initiatives while maximizing capacity and reacting to sell through. Responsible for planning and implementing store set up of new goods, coordinating markdowns and monitoring trends.• Supported, modeled and enhanced the customer service focus by creating an environment that was friendly, helpful, knowledgeable and quick. Generated sales by motivating associates through use of feedback and company contests.• Met business and budget needs by creating the weekly schedule which ensured appropriate staffing. Accountable for inventory control, operational audits, policy and procedure compliance, and employee performance reviews.