- Oversee and refine daily operations to ensure efficiency and effectiveness within the organization.- Document and maintain SOPs for all core processes.- Create and manage reportings for all KPIs and Metrics.- Responsible for the following tools: Drip, Front, Dialpad, Thrive Cart, Kajabi, Stripe, PayPal, Vimeo, ManyChat, ShowIt, ShowIt Blog, Airtable, Notion, Typeform, Zapier, EasyWebinar - Manage email marketing automations and campaigns, and ensure proper tagging, segmentation, and implementation occurs. - Oversee affiliate programs including managing the communication with affiliates, tracking sales and % payouts.- Maintain and manage the checkout and order fulfillment processes and continue to optimize them over time.- Track and resolve failed payments and disputes. - Maintain all reporting and dashboards for revenue and customer information.

- Serve as the main point of contact in all matters related to client concerns and needs- Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals- Collaborating with clients to understand their business goals and objectives and developing strategic plans to help them achieve success- Coordinating with internal teams, including sales, marketing, and technical teams, to ensure successful deliverables- Staying up-to-date with industry trends, best practices, and changes to the digital landscape- Preparing technical and financial offers and sales reports- Upselling and Cross-selling having in mind accounts’ business needs- Successfully managing clients’ needs and identified new business opportunities among existing customers- Participating in client meetings, events, and presentations as needed to build and maintain relationships- Managing budgets, timelines, and project deliverables to ensure successful execution.

- Managing University's Communication and Internationalization Strategy- Planning and Managing Social Events of the University- Creating and Managing Bilateral Agreements between Institutions and Private Companies- Managing Social Media of the Department- Develop and maintain institution-partners relationships including Public Sector - Developing Marketing Material

- Oversee budgeting, reporting and planning the future goals of the Organization- Coordinating and being responsible for the e-learning platform of the Educational Network- Coordinating and being responsible for the educational programs “Specialization in Special Needs Education” & ”Teacher Education in Intercultural Education”- The planning and implementation of the majority of programs and actions undertaken by ATHINA Educational Network- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.