Responsible for the budget and cost of IBM services that have been assigned to me. Established communications with the program leads, finance and executives on a monthly basis to report on the cost trends.

Managed a team of professional technical support representatives. Responsible for hiring & evaluation of team members. Coached team members on metrics that the business established for our team and had responsibility to achieve the metrics on a yearly basis. Communicated with external customers on issues that they may have encountered during their time working with our team.