Barbara Searl Email & Phone Number

Cedar Rapids, Iowa, United States

Cedar Rapids, Iowa, United States

Work independently to direct inbound calls from current and new customers after researching confidential information provided from caller. Direct internal and external agents, vendors and international staff to the appropriate person or department. Meet and exceed call matrix while defusing angry or confused customers. Manage multiple computer programs simultaneously to research issue while maintaining confidentiality. Special assignments as directed by management.

Cedar Rapids, Iowa, United States

Managed project lifecycle on renovations of used mobile homes. Planned and allocated resources, prepared budget and monitored progress. Accounts receivable and accounts payable. Develop marketing strategies to maintain occupancies. Complete contract agreements on lot lease and home rent to own lease. Maintenance of community grounds, buildings and homes. Negotiate with licensed contractors and project management of contracted projects. Manage and resolve tenant complaints and enforces rules of the community. Process legal actions necessary to obtain eviction and removal of tenants.

Cedar Rapids, Iowa, United States

First line of contact for customer inquiries: answer calls, respond to customer emails, navigating online account management systems and maintain customer records. Responsible for answering outage and emergency calls from customers to ensure accurate and timely response. Initiate work orders for meter readings, service requests, construction and customer programs. Perform routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment. Maintain regulatory rules and regulations from the Utility Board.

Cedar Rapids, Iowa, United States

Provide contractual services to small businesses with administrative, accounting and customer service needs. Coordinate special projects such as word processing, filing, training materials, employment files, schedule meetings, maintain calendar and arrange travel. Prepare and proofread correspondence, reports, meeting minutes, contract documents, and proposals. Collect data for specialized reports and presentations. Prepared mailings including copying, collating and mail merges. Provide Lean Management feedback on current processes.

Cedar Rapids, Iowa, United States

Resolved issues and concerns from customers and sales representatives with their directory advertising and internet products; accurately answer inquiries regarding company policies, the product, and the market. Act as the primary point of contact and mediate between the customer, sales staff and multiple other departments in order to solve current issues. Resolve issues and concerns expeditiously to ensure customer satisfaction and reduce repeat inquiries.

Iowa City, Iowa, United States

Assist the Senior Vice President and the State Assessment/State Services department. Provide specialized support required including a high degree of confidentiality and independent judgment. Coordinate area operations, procedures, and new hire documentation. Coordinate and schedule meetings, maintain supervisor's calendar and arrange travel. Prepare and proofread correspondence, reports, meeting minutes, contract documents, and proposals. Collect data for specialized reports and presentations. Prepared mailings including copying, collating and mail merges. Establish, maintain, and revise supervisor's files and related records.

Iowa City, Iowa, United States

Testing Operations, IT Auditing & Reporting Division: coordinate software testing project, liaison with intradepartmental communications on all new and ready to deploy programs, assist in hiring process, maintain confidential employee and departmental information, edit technical writing for system requirements on various testing projects, schedule and maintain supervisor and team calendar, coordinate travel and expense reports, coordinate project meetings. Test web-based software programs on various testing projects. Active member of the Process Improvement Standards and Communications Task Force Teams.

Associate Of Science - As, Business Administration And Management, General

Certificate, Human Resources Management

Diploma, Word Processing/Office Reception