Barbara manages the Service Request Catalog for two client companies. This includes meeting with the client to determine their true needs, translating those needs into clearly understood catalog items, and ensuring the fulfillment process is set up effectively using BMC's Remedy 7.6.1.

For a large government contractor Barbara provides full IT service request support for the corporate headquarters. This includes being a service request subject matter expert on Remedy 7.6, providing training and guidance to customers unfamiliar with the system, and tailoring the IT request catalog offerings to the client's specific needs.

Support the Account Executive and the Account Management team on the Sun Microsystems account. This application support project for Sun IT is an award winning $230 million project with 800+ employees.Work as a liaison between CSC and Sun Microsystems to provide outstanding Administrate Support to the Account Executive/Account Management team.General responsibilities include calendaring, high level meeting scheduling, appointments, meeting minutes, purchasing, managing supplies, internet research, electronic filing, special projects, PowerPoint presentations, master org chart maintenance, event coordination, multi person complex domestic and international travel arrangements and expense reports. Coordinate video conference classes and meetings globally. Traveler's visa management has just been added. Member of the Communications Team which includes leading new hire orientations, present training and edit the account biweekly newsletter. Establish and maintain good relations with CSC and Sun IT executives and administrators.

Directly support the Regional Vice President and Operations Manager, secondarily support 10 area Vice Presidents and General Managers.HR responsibilities include: liaison between field and corporate using confidentiality, discretion and diplomacy, monitor the HR PTO report and distribute updates, maintain org charts, created Access database to track region colleagues, assist with internal hires, assist with Worker's Comp, HR and payroll issues.Operations, Finance and reporting: review budget, analyze and print reports identifying trends and discrepancies, process invoices, maintain tracking log.Administrative responsibilities: maintain VP calendar, schedule interviews, coordinate events, manage the VP's travel arrangements and expense reports, assist with presentations, proposals and RFP's, manage office supplies, phones, greet visitors, distribute materials to branches. Manage office operations.

Provided customer service support to four departments and 90 plus faculty through face to face, email and phone interaction. Assisted CBE Financial Coordinator with international and domestic travel expense claims, processed expense reimbursement requestsOrdered supplies for four departments and the CBE staffCoordinated faculty office moves with facilities, and handled problemsUpdated and edited the CBE website databaseWorked with IT department on projects

Program coordinator for two simultaneously run cohort based Executive MBA classes for four cohorts.Supervised student and outside hired staff assistants.Coordinated teaching faculty with timelines, syllabi and reading materials, course evaluations, grades and follow up.Planned and coordinated monthly off site classes, graduations, and special events.Provided customer service for faculty and students domestically and on international class trips.Built internal accounting processes, worked with CSUH and the CSUH Foundation. Budget preparation and management.Managed office operations including vendors both on and off campus.Coordinated international program travel, prepared international and domestic travel expense reports. Researched CRM database vendors online, coordinated contact management database installation.Provided extensive marketing support for new student acquisition events.

Transnational Executive MBA Program (TEMBA)College of Business and Economics

Acquired client companies and job orders. Candidate recruiting, interviewing, screening, testing, coaching and placement. Weekly, monthly sales report preparation. Updated branch website

Account and territory development, management, and retention. New customer acquisition and/or conversion. Product ordering and Customer Service

Staff member on projects including Sybase, Inc., PeopleSoft Corp. Trained PeopleSoft sales force on Seibel software